Dicks Sporting Goods Support Center

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. Log in to My Account and select Order Status.  

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. 

You can view the status of your shipment by visiting theTrack Your Order page. 

Tracking availability varies based on the types of items you purchased, your selected shipping method, and the carrier of your item. Please note, it may take up to 48 hours for a carrier to scan your order into its tracking system. This means your tracking number may not provide updates for up to 48 hours.

Each product on DICKS.com has an estimated processing time, which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit.

Business days are Monday to Friday and do not include federal holidays within the United States.

• The 48 continental states
• Alaska and Hawaii are eligible for Expedited shipping
• APO/FPO addresses are eligible for package delivery by the US Postal Service

Shipping costs are determined by your item's size and weight, your selected shipping method, and your delivery address.

In your shopping cart, DicksSportingGoods show your estimated shipping cost, based on the lowest price shipping method available. If you select a different shipping method or live outside of the contiguous United States, your actual shipping cost may be higher.

DICK’S Sporting Goods, Golf Galaxy and Field & Stream offer a 60-day return policy on most products.

• Returns with an original sales receipt or pack slip will receive a refund based on the initial form of payment.  
• Returns without an original sales receipt or pack slip must be returned using a valid ID and will receive a store credit for the lowest selling price. Information from the ID will be held in a companywide database of customer return activity. For items excluded from return, the manufacturer’s contact information may be provided upon request. 
• Returns with a gift receipt will be offered a gift card or even exchange.
• Returns where a ScoreCard Reward or coupon was redeemed will result in an adjusted refund amount.
• Items requiring repairs should be returned to the manufacturer or an authorized service center
• The following identification is accepted for returns: US or Canadian Driver’s License, U.S. State ID, U.S. Military ID or U.S. Passport.
• DICK’S Sporting Goods, Golf Galaxy and Field & Stream reserve the right to limit returns or exchanges regardless of receipt.

If an item arrives damaged, defective or is not the correct item you ordered, contact Customer Service to have a free return label sent to you or to arrange pick up if the item was delivered via a carrier service. You are also welcome to return these items to a store.

You will be refunded the purchase price as well as any applicable taxes and shipping costs.

You can return items within 60 days of in-store purchase or delivery of your online order.

Items purchased in-store or online can be returned to any DICK'S Sporting Goods location nationwide. Items purchased online can also be returned by mail. Items purchased through the Buy Online, Pick Up in Store program must be returned to a DICK'S Sporting Goods store. Please note that original shipping charges paid when receiving your package are not refunded as part of your return.