Diesel Support Center

Find Diesel helps, faqs and knowledge base quickly

How to Contact Paypal Customer Service?

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Call 1-888-221-1161 or 1-402-935-2050 (if calling from outside U.S.) during the following time:

  • 4:00 a.m. to 10:00 p.m. PT Monday through Friday
  • 6:00 a.m. to 8:00 p.m. PT Saturday and Sunday

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What Payment Options Does Diesel Offer?

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You can choose to pay with Credit Card or Debit Card on the second step of the checkout process under payment method.
We accept: Visa, MasterCard, American Express and Discover.

If you choose to pay with a pre-paid card, you may want to keep it after making your purchase, as you may need it in case of a refund.

Diesel will guarantee that every purchase is secure. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.

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What Shipping Methods Does Diesel Offer?

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You may choose the shipping method you prefer: Standard, Express, and Overnight. Check shipping times and costs.  Remember that the delivery times only include working days, and that holidays are not considered.

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What is the Shipping Information Of Diesel?

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Diesel offers flat rate shipping for all orders in the United States including U.S Territories, APO and FPO addresses. Shipping costs are based on the selected shipping method. If you choose to upgrade your shipping method to Second Day or Overnight, your order must be received and clear credit authorization by 1:00 p.m. Eastern Time or your order may not be processed until the following business day.* Your business is important to Diesel, and they make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order.

*Business days are Monday-Friday, excluding federal holidays within the United States. If you ordered multiple items, they may ship in separate boxes with no additional shipping charges.  You will receive separate emails with tracking information for each box once shipped. Please note that on occasion, such as during holidays, there may be a slight delay in processing time.

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What is the Privacy Policy Of Diesel?

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DIESEL currently does not collect personal information from simply accessing the Website. Diesel duly inform you from time to time in specific dedicated sections of the Website in case there are activities implying the processing of your personal data and in that case Diesel will ask your permission whenever required by laws. For any query about privacy please contact [email protected]

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How Long Will Diesel Keep My Data For?

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Your Data will not be kept for longer than the time required in order to manage the Program. In any case, Diesel will keep information on your shopping purchases for 24 months from the date it is collected in order to send you offers and promotions; and Diesel will only use this information in order to understand your shopping behavior for 12 months.

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What Personal Data Will Diesel Use?

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In order to manage the Program we need to use your registration details (the information provided by you which is marked in the registration form with an asterisk) and information about your purchases at our points of sale. Without this, Diesel cannot provide you with those services that are reserved for the Program members. Diesel will also use such information and other information you provide to us – with your consent – by means of the social networks you are signed in to, the www.diesel.com website or applications that may be developed by Diesel or by third parties ("Your Data"), for the optional purposes mentioned above.

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Why Participate In the D:Code Program?

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By joining the D:CODE PROGRAM (the "Program"), through our shops, you can enjoy the customer care services we make available to devote special care and attention to those customers who love products and visit our shops, by means of assistance on products, special initiatives, invitations to events and shows for the new collections. With your consent, Diesel may also provide you with updates on the products and services provided by Diesel and analyze the personal information you provide in order to understand your shopping behavior so as to send you (for example by email, sms, mms, ordinary mail, phone, social networks and applications) information about our offers, promotions, product and service updates which are likely to be of interest to you.

With your consent, Diesel may also provide you with updates on the products and services provided by Diesel and understand your shopping behavior in order to send you (e.g. by email, sms, mms, ordinary mail, phone, social networks and applications) information about the offers and promotions which are likely to be of interest for you.

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Also, you can visit Diesel Official Website to get more helps, faqs and knowledge base.

About Diesel

Diesel is an innovative international lifestyle company, producing a wide-ranging collection of jeans, clothing and accessories.

Since its creation in 1978, Diesel has experienced extraordinary growth and has evolved from being a leading pioneer in denim into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel’s philosophy has remained the same as the day of its creation: Renzo Rosso had envisaged a brand that would stand for passion, individuality and self-expression. Diesel thrives on change: it produces no less than 3,000 new products every season and each one derives from a process of enormous creative freedom, ensuring constant innovation.

The collections include: Diesel, Diesel Black Gold (the contemporary line designed by Andreas Melbostad) and Diesel Kid. Diesel is not just apparel and denim: it’s a lifestyle, which has been interpreted through licenses (under the creative leadership of Andrea Rosso) with leading companies to develop watches and jewellery (with Fossil), eyewear (with Marcolin), fragrances (with L’Oréal), helmets (with AGV), headphones (with Monster), bikes (with Pinarello), strollers (with Bugaboo) and a complete home collection (with Foscarini, Moroso, Zucchi, Seletti and Scavolini).

Diesel Manifesto: We decode the world around us, take it apart and unlock what we thought we knew. We see differently and unite with those who see it too. Draw your own path. March in the streets with us. Especially the ones our streets are on.