Direct Wines Support Center
Find Direct Wines helps, faqs and knowledge base quickly
How Do I Track My Order?
When your order has been dispatched Direct Wines will send you an email to allow you to track your case online with carrier.
If you have any concerns over the status of your order please call the Customer Service Team on 1-800-649-4637 who will be more than happy to check the status of your order on your behalf.
What States are Accepting to Deliver?
Delivery is currently available within the United States to the following locations: AK ($50 FedEx shipping surcharge per case applies), AZ, CA, CO, CT, DC, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TN, TX, VA, WA, WI, WV and WY. In accordance with state laws, all orders are placed with and shipped by licensed retailers in the industry and applicable taxes are paid.
How Much Do I Pay for Delivery?
Delivery is $19.99 for your first case (up to 15 bottles) and $14.99 for any additional cases purchased within the same order. Please note: for Alaska residents, a $50 FedEx shipping surcharge per case applies.
Unless otherwise stated, delivery for wine accessories (glassware etc.) is $19.99 for your first item and $14.99 for subsequent items within the same order.
For Unlimited members, delivery is FREE on all orders of 12 or more bottles and all wine accessories. Please note: for Alaska residents, the Unlimited shipping service covers the $19.99 delivery charge; however, a $50 FedEx shipping surcharge per case still applies.
How Do I Place an Order Online?
Simply click the Add to Cart button and your chosen wine(s) will be added to you Shopping Cart (in the top-right corner of the screen). You can continue to shop for other wines and cases and add these to your cart in the same way.
To see or check the contents of your cart you can use the Preview Cart link. If you change your mind or want to adjust quantities, simply click View Full Shopping Cart.
When you have finished shopping, click on the Proceed to Checkout button and either log in or (if you are a new customer), provide your billing and shipping information.
Also, you can visit Direct Wines Official Website to get more helps, faqs and knowledge base.
About Direct Wines
Wine; it’s not just another drink. It’s about people. It’s about places. It’s a melting pot of history and culture. And most of all, it’s about pleasure. Our mission is to bring you wines that reflect these qualities and that represent the people and places from which they come.
Wines Direct is an Irish family owned and operated wine importers. The wines we offer you represent a 25-year labour of love. We are uncompromising in our mission to source independently made wines directly from growers around the world and we apply our strict selection criteria to each and every wine on our list, from the everyday to the extraordinary.