Dish Network Support Center

Find Dish Network helps, faqs and knowledge base quickly

What Information Dish Network Collect About Me?

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  • Personally Identifiable Information
  • Usage and Service Information
  • Third Party Information
  • Third Party Services and Websites
  • Cookies and Other Technologies

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How Dish Network Use My Information?

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  • Install, operate, provide, and maintain our satellite television service and other services;
  • Confirm that you are receiving the level(s) of service requested and are properly billed;
  • Identify when changes are made to your account or services;
  • Inform you of products, programming, or services that may be of interest to you;
  • Make programming recommendations;
  • Understand the use of, and identify improvements to, our services;
  • Detect unauthorized reception of our services;
  • Determine whether applicable policies and terms of service are being violated;
  • Configure satellite television service-related devices;
  • Perform statistical or qualitative research and analysis;
  • Maintain our do not contact list;
  • Comply with law; and
  • As otherwise necessary to provide the service.

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When DISH is Permitted to Disclose Personally Identifiable Information?

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  1. To conduct business activities related to providing you with satellite television services or other services .
  2. For “mailing list” or other purposes

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How Long Dish Network Maintain My Personally Identifiable Information?

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DISH maintains personally identifiable information about you in regular business records while you are a subscriber to satellite television service or other services and for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected, to satisfy legal or tax requirements or for business purposes. If there are no pending requests or court orders for access to this personally identifiable information, no other legal reasons to retain such information, and no open items on a subscriber's account (e.g., balances due, credit balances, unreturned or damaged equipment, etc.), then DISH destroys social security number and bank account and/or credit card number information two (2) years after a former subscriber's last account disconnect date or last payment transaction date, and other personally identifiable information other than service address three (3) years following a subscriber's termination of DISH services. DISH disassociates service address information from any remaining account information.

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How Dish Network Protect My Personally Identifiable Information?

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Dish Network will use commercially reasonable efforts to prevent unauthorized access to personally identifiable information by anyone other than you or DISH. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.

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How to Contact Dish Network?

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You can call 1-855-467-9365 to schedule your appointment today.

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What is Expert Service & Installation?

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You do NOT need to be a DISH subscriber to get best-in-class-service. Follow these simple steps to scheldule an order: 

  • Go to DISH Smart Home Services Page on Amazon.com/services 
  • Search for the service you need (e.g. For TV Mounting, search for “TV Wall Mounting”)
  • Enter your Zip Code and click on the Amazon link for the required service
  • Add the service to the Cart and Proceed to checkout
  • You will receive a confirmation email on your order being processed
  • When your appointment is scheduled with DISH, you will receive additional appointment email communications from DISH.

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What is Quality Accessories?

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Screen cleaner, surge protectors, soundbars, bluetooth headphones, and more! 

Current DISH customers can purchase high-quality accessories at excellent prices on mydish.com, by calling 1-800-333-3474, or directly from your visiting technician.

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What is DISH Smart Home Services?

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DISH provides in-home solutions to create an amazing entertainment experience. The professionally trained and certified technicians are installation experts. Dish Network will provide services that include mounting your TV, setting up your wireless network, installing your home theater system, and more.

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Who is J.D. Power?

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You’ve probably heard of J.D. Power. They’re a market research company, and they conduct studies about consumers’ attitudes toward brands and industries that millions of people interact with every day. Their teams of data scientists and industry experts ensure that consumers and their experiences are accurately represented - which helps customers understand how companies stack up against each other and helps businesses understand how consumers view their brand.

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Also, you can visit Dish Network Official Website to get more helps, faqs and knowledge base.

About Dish Network

Three people – Charlie Ergen, Candy Ergen and Jim DeFranco – were hauling an enormous C-band TV dish antenna via pickup truck to a customer in remote Colorado. In the early 1980s this was one of only two dish antennas owned by the developing new business. A powerful gust of wind whipped up, blowing the antenna off its trailer and into a roadside ditch. There goes half of the company. 

Summed up as a bad day in the infancy of DISH, the founding trio overcame this setback to build what is now a Fortune 250 company that employs thousands and serves millions throughout the nation – a seemingly unlikely future on that blustery day.