DJI Support Center

Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.

Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, DJI reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

Once DJI ships your order, a VAT invoice will be available for download in your shipping confirmation email.

There are two ways to track your order.

1. Login to your DJI Account to view your status.
2. Contact Customer Service at https://www.dji.com/support.

DJI Credit can be used to purchase any product on the Official DJI Online Store but cannot be used to pay shipping costs. Also, DJI Credit cannot be used together with any coupons or other offers.

You can enter the amount of DJI Credit you want to use during checkout. If the amount of your available DJI Credit is less than your total order amount, you can pay the difference with one of our other payment methods.

Refunds will returned using the same method that was used to make the payment. The refund process will be completed in about 7-14 working days, depending on the bank or credit card issuer.

DJI will only charge you the amount of our listed product price. If there are any other charges due to exchange rate fluctuation or transaction handling, please contact your bank or credit card issuer. These extra charges will not be shown on your online order, and DJI does not take any responsibility for extra charges incurred while making a payment.

Customers from Germany, Finland, and Austria can pay 14 days after delivery with Klarna.

To apply for installment payments, please select Affirm (US only), PayPal credit (US only), or Klarna (Finland and Germany only) at check out. Otherwise, DJI is unable to accept installment payments.

DJI accepts the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, JCB, Diners Club International);
2. Debit Card (Visa, MasterCard, Maestro, Discover);
3. Paypal;
4. Paypal Credit
5. Apple Pay (only available for payment with iphone and ipad);
6. Bank Transfer
7. Affirm Financing;
8. Klarna;
9. Sofort;
10. Giropay;
11. Deal