Do I Have to Pay Customs and Import Charges?

Related FAQ

• How Do I Pay for My Order In TOUS USA?

  There are a number of payment options to choose from: MasterCard, VISA, AMEX, Discover and Paypal.All credit and debit card payments are subject to validation and authorization by both the card issuer and TOUS to ensure security and to prevent fraud.

• I Have Just Placed and Order. Can I Cancel Or Change It?

  Once your order has been confirmed, it is not currently possible for you to change it prior to dispatch.You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. However TOUS …

• When Will Be I Charged?

  When you place your order, the charge will be authorised on your card and you will receive an e-mail confirming that your order has been successful. TOUS USA will not charge your card until TOUS USA processes your order and ship it from warehouse.If it is not authorised, no cha…

• How Do I Return Items to TOUS USA?

  All returns must be sent to the Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity. Return address labels have been provided together with your packing slip for your convenience.As proof of your return, TOUS USA recomme…

• What Currencies Can I Use on TOUS USA?

  You can pay in the currencies listed below: United States dollars ($)All prices are shown in the currency of reference for your country. Your delivery address will decide the curency you are charged in.If a different currency applies to the billing address than the delivery add…