Do I Have to Pay Delivery Costs If I Return Something?

Related FAQ

• How Does Zapals Work Out How Much Delivery Costs?

  Delivery costs depend on a number of factors. These include: Delivery service (express, standard or sea freight) Weight and dimensions DestinationDelivery charges are shown on your order.

• Are There Any Products That Can't Be Returned?

  Items that have been altered from their original condition or that have been worn, washed, used, or damaged are unable to be returned.If an item has been sold as part of a "final sale", it may not be able to be returned. Zapals will let you know if this is the case. Products th…

• The Product is Faulty. What Can I Do?

  Please contact us within 7 days. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.Zapals will check the returned item and may also contact the manufacturer. If Zapals finds it to be faulty, you'll recei…

• I Received the Wrong Product. What Can I Do?

  While Zapals tries to be as careful as possible, mistakes do occasionally happen. If you've received the wrong item, please contact us within 7 days of receiving your order. Zapals will arrange for the wrong product to be returned and you can choose to be refunded or have the c…

• What is Zapals' Delivery Options?

  You can select from the following options:Express shippingStandard shippingSea shipping