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Related FAQ

• How Do I Request a Return Of a Physical Product?

  You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer.

• Can I Change My Shipping Method?

  Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the Acer fulfillment facility when they are submitted and our system can no longer retrieve or change them.

• How Do I Get My Tracking Number?

  You will receive a confirmation email with shipping tracking number included.

• When Will My Backorder Ship?

  Although Acer tries to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged unt…

• When Will My Credit Appear On My Credit Card?

  Your refund credit will appear on your card 5 - 7 business days after we receive the product or your completed letter of destruction (ELOD or LOD).