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Related FAQ

• Does the Return Policy Apply to All Products?

  The right to return applies to items that are unused and intact, with all product labels and tags in place. The product must be in its original package. Cut-to-length fabric is a made-to-order product, so customers are not entitled to return it. There is also no return right fo…

• Can I Cancel My Order If I Don't Want to It?

  Once you have placed your order, it automatically proceeds to collection and delivery and can no longer be canceled. If you wish, you may return ordered items within 30 days.

• I Wish to Change the Delivery Address for the Order. What Should I Do?

  You will receive either e-mail or text message with DHL tracking code and estimated delivery time soon after the package has left our warehouse. By clicking the link in the message you can choose best possible delivery option for you or you can change the delivery address withi…

• Is It Possible for an Order to Be Canceled After I Have Received an Order Confirmation?

  Marimekko aims to deliver all orders as confirmed but there is a very minor possibility of stocks running out if several orders are placed at the same time. This situation is highly unusual. If this happens, the customer service will contact the customer.

• How Will the Recipient Be Informed Of the Delivery?

  The recipient will be informed by the shipping provider. However, it is a good idea to inform the recipient of the upcoming delivery so they know to expect it.