Do I Need a Different Account to Order Online?

No. You simply need to register on the Jewelry Television® website. If desired, you may have separate accounts in the system. However, each account must be registered with a different email address.

Related FAQ

  • Does JTV offer a Satisfaction Guarantee?

    JTV at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your…

  • Why Am I Unable to Add Items to My Cart?

    If you are having trouble signing in or adding items to your shopping cart, please check that your web browser's cookies are enabled. Enabling your cookies will insure the ability to log in with your saved account information and place an order. If your browser's cookies are di…

  • Why Haven’t I Received My Order?

    If you have still not received your item 10 days past the ship date, please contact the Customer Experience Team at (800) 550-8393. They will investigate and begin the claim process for you.When you receive the claim form, please sign it and return it to us. The claim form is a…

  • What is “Waiting to Ship”?

    The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.

  • What are Your Payment Options?

    Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express (and the debit cards backed by any of the previously mentioned companies), as well as PayPal and our own private-label retail credit card, Jewelry Television® Preferred Account.

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