Do I Need a Returns Form?

Related FAQ

• Can I Return My Order for Free?

  Pet and Country offers a Free Post label for UK orders only. For Ireland and International orders, you will have to pay the returns postage for your order, unless there has been an error on part, or a fault with the product, which will need reviewed.

• How Do I Exchange My Item for a Different Size?

  You can exchange an item for an alternative, or for the same in a different size. Please note: Pet and Country does not offer exchanges for international customers. For international customers, it is best for you to return the unwanted item, then place a new order with the corr…

• What Do I Do If the Item I Am Interested In is Not Available?

  If you see a product that you are interested in but it is showing up as discontinued, then unfortunately Pet and Country no longer have any of this product in stock, and will not be getting any more into stock. If an item is showing as 'out of stock', you can contact Pet and Co…

• Are There Any Discounts for First Time Buyers?

  Yes! If you sign up to mailing list, you should receive an email with a 15% off voucher code for your first purchase. This voucher is only valid for full price items and not those on sale already.

• How Long Does Shipping Take at Pet and Country?

  Shipping is usually between 3-5 working days, but you should allow for up to 7 days for delivery in case of courier back log, or weather conditions. You may call into our sales team to inquire about 24 hour next day delivery.