Do I Need to Pay the Courier Company to Send My Product Back?

Related FAQ

• How Will I Know That My Returned Product Has Reached Shopclues?

  You will receive an email from Shopclues within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particul…

• When Does Shopclues Initiate Pickup for Returns?

  Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packagin…

• Which Categories are Not Eligible for Returns/ Replacement?

  Categories that not eligible for Returns/ Replacement are: Healthcare ProductsCustomized ProductsUndergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.Perishables including Flowers, Edibles, etc.E-learning & Music CDs/ DVDs.

• What is the Best Time to Place Return / Replacement Request?

  Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be file…

• Under What Conditions Returns/ Replacement Request Will Not Be Accepted?

  Returns/ Replacement requests will not accepted under following cases – If Products are Altered/ Used If Product is Returned without Original Packaging (price tags, labels & accessories) If Serial Number is tampered For Defective product that is covered under Seller/Ma…