Do I Need to Set Up an Account to Place an Order?

Related FAQ

• What Payment Options Does Chow Sang Sang Accept?

  Hong Kong and international orders: Visa MasterCard American Express China UnionPay Alipay PPS PayPal* All payments will be charged in Hong Kong Dollars (HKD). *Paypal is not accepted for In-Store Collection orders. 

• What If the Product Or Size I Want is Out Of Stock?

  If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.

• Can I Order a Gift Online?

  Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in signature, gift-ready pac…

• Can I Cancel an Order?

  Yes, you can cancel at any point before it’s dispatched from warehouse. If you have opted for engraving service, you may cancel before the item is engraved.

• When Will My Item Be Ready for Collection?

  You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.  Order before 4pm, available for collection by 6pm, 1 business day later Order after 4pm,…