If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.
At Dermstore they work hard to get you your money fast, however in order to get returns processed quickly Dermstore does charge fees for packages that slow Dermstore down. There is a $15 service charge for refused packages. Also, shipping is non-refundable.
Promo codes work the same way as online coupons. Dermstore account holders that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Dermstore emails, please sign up for a free account and you will be added to…
DermStore will provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under "Track an Order" or on the Order Status Page.
Out of Stock means Dermstore does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to warehouse. The estimated time of arrival is often dependent on the manufacturer.