No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.
Unless specifically indicated, Shoes.com is the seller of items purchased on their site. Items sold by Shoes.com are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, RI, SD, TN, TX, UT, VT, WA …
If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.
Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be…
Yes. If you would like to order by phone, a Customer Service associate will assist you to complete your purchase. Please call Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.