DoctorInSole Support Center

If you are not completely satisfied with your DoctorInsole product, please return to the place of purchase for return or exchange. If you purchased your product from doctorinsole.com, please contact Customer Service at (855) 956-2500 for further instruction. Returned freight charges are not reimbursed or credited.

DoctorInSole stands behind their products and always guarantee them to be free of defects in materials and workmanship. DoctorInsole will replace or provide a credit for any product proven to be defective based on proper use and reasonable time frame. DoctorInSole guarantees the poly-shell of their insoles against breakage for one year under normal conditions, and are happy to replace any product to ensure complete customer satisfaction. If you purchased the item from doctorinsole.com, please contact customer service at (855) 956-2500.

It simply means that DoctorInSole has created a new design of insoles that can’t be repeated by any of the current or potential competitors. It also means insoles are one of a kind – so you’re getting the best for an affordable price.

Yes! DoctorInSole is doctor-designed and has the endorsement of doctors across the globe. Stay tuned to see some clinical studies of products in the months to come.

DoctorInSole's insoles are constructed to fit your regular shoe size, which will provide a proper fit for your shoe. Should trimming be required, our products can be trimmed to fit your shoe. Use your shoe's insole as a guide for trimming for the most accurate fit. If you typically are an in-between size, be sure to size down.

Spot clean with a mild detergent. Do not immerse in water. Air dry and ensure they are fully dry before inserting back into shoes.

DoctorInSole recommends replacing your orthotic insoles when you begin to notice a decrease in comfort or support. The life of the product can be affected in ways such as activity, usage and foot structure. Under normal, casual wear, your DoctorInsoles should last 6 months or longer. If you’re training for marathons with your insoles, they should be switched when you purchase a new pair of shoes. According to the American Academy of Podiatric Sports Medicine, you should replace running shoes after 300-500 miles of use. Similarly, DoctorInSole suggests replacing your insoles after 300-500 miles of use as well.

Exactly how long your DoctorInsoles last depends on the amount of wear and care of the orthotic insoles. If used under normal conditions, the orthotics insoles should last 6 months or longer. The life of the product will vary due to the amount of use, foot conditions, activity levels, etc. All DoctorInsole products are designed using the highest quality materials that are medically consistent with custom orthotics.

DoctorInSole suggests initially keeping the orthotic insole in the original shoe while it conforms to your foot. If you choose to transfer it to another shoe, DoctorInSole suggests it be a similar style of shoe (for instance, if you’re using the FitStep in a sneaker, transfer it to another type of sneaker or running shoe). It is also extremely important to remove all removable arch supports, gel pads and other inserts inside the shoe before putting in your DoctorInsoles. To maintain complete function and the product life of the orthotic insoles, DoctorInSole suggests having a pair of DoctorInsoles for each pair of your shoes.

You will be able to feel a difference in your feet, legs and back after just a couple of days. If any pain persists, please contact your physician.

Use DoctorInsole orthotics as needed for support, correction and pain relief. If you are not accustomed to wearing orthotic insoles, it may be necessary to "break them in." Wear your orthotic insoles for up to one hour the first day, two hours the second day, three hours the third day, etc. You may wear them more if comfortable. Do not be alarmed if you experience slight discomfort when first wearing this device. You may experience this in the feet, ankles, knee, legs, hips and/or lower back. This is an indication that they are working and your body simply needs time to adjust to the correction.