Does Ann Taylor Accept International Return?

Ann Taylor will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30 days of the date of purchase and will be credited for the price paid in the original form of payment. Ann Taylor will not accept returns after 30 days from the date of purchase.

Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at an Ann Taylor or an Ann Taylor Factory Store or a LOFT or LOFT Outlet location in the United States or Canada.

To process a return, please email Ann Taylor at clientservices@anntaylor.com or call Ann Taylor at 614-534-2755 to begin the Return Merchandise Authorization, which is required to process a return.