Does Cafago Check the Products Before Shipping Them to Me?

Related FAQ

• What Should I Do If My Items Arrived Damaged?

  This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company befor…

• Why My Order is Still In Process a Few Days After the Order Has Been Completed?

  If your order is still in process 48 hours after payment, it means that some items in your order are out of stock. Cafago usually need 2-5 days to restock these items. If you still have concerns about your order, please contact Cafago by service@cafago.com.

• Why My Order Hasn’t Been Shipped 7 Business Days After Payment?

  Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Cafago via Live Chat or email to service@cafago.com.

• Items are Missing From My Order, What Do I Do?

  Possible reasons:  Order Split Shipped: Check your order whether it has not been split shipped.Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments. CAFAGO made a mistake: On rare occasions an item maybe misse…

• What Should I Do If My Products Go Broken After a Period Of Use?

  If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact Cafago via email to service@cafago.com). In this case, please kindly provide Cafago with proof a…