If you receive an incorrect, damaged, or defective item or the wrong order, please contact Customer Relations team at 844-4-5BELOW (844-452-3569), or email Five Below at [email protected] Five Below get your order fixed as quick as they can.
Visa, MasterCard, Discover, AMEX, and E-Gift Cards.
All charges made with a Debit Card will be charged as a CREDIT transaction.
Five Below is unable to accept Personal Checks, PayPal, Samsung Pay or Android Pay, International credit cards, money orders, or cashier’s checks.
Five Below will ship out your package with either FedEx & USPS. Also, with some orders FedEx will hand the package over to US Postal to deliver to you. You can always use the tracking number in your shipping email to double check.