Send an e-mail to customer.relations@fivebelow.com or call Five Below at 844-4-5BELOW (844-452-3569). Please be sure to tell Five Below your order number from your Order Summary.
Your address book within MY ACCOUNT allows you to save and edit both shipping and billing addresses for an easier checkout process.
After you have created an account, you can fill in your billing and multiple shipping addresses if applicable by choosing the "Edit" link.
After you place an order, Five Below will verify and authorize all of the information that has been provided. If Five Below is unable to do so, your order may fail or be delayed. If it fails, or if changes to the inventory occur that affect your order during a delayed authoriz…
If you receive an incorrect, damaged, or defective item or the wrong order, please contact Customer Relations team at 844-4-5BELOW (844-452-3569), or email Five Below at customer.relations@fivebelow.com. Five Below get your order fixed as quick as they can.