Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. JC Whitney's warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. JC Whitney is not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. JC Whitney is also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.