Does Naylors Accept Exchanges?

If you require a different item, simply follow the returns process above to obtain a refund and place a new order for the item you require. Naylors can't directly swap one item for another. Naylors is very fast at processing refunds for unwanted items and most returned items are processed on the same day that they receive them or on the next working day.

Naylors would be more than happy to place your new order for you over the telephone at the same time as arranging your convenient returns service.

Naylors believes this is the best way of working because the order for your new item flows through all of our systems efficiently and means that we can service your needs quickly and effectively. Furthermore, if you choose to place your new order before receiving a refund for your returned item then you will receive your new item faster and will be able to secure the stock before it sells out.