Does Oneplus Collect and Store My Credit/ Debit Card Details?

Related FAQ

• Why is My Order Status Showing As "Pending" Even Though I've Already Paid?

  PayPal may hold funds for various reasons - for example, to carry out security checks. Please contact PayPal support directly to query pending PayPal payments. OnePlus only ships orders after funds have cleared, but rest assured that your order is still active.

• Why is My Order Status Showing As "Processing " Instead Of "Paid"?

  When an order shows as "Processing", this is usually due to a faulty connection between the credit/debit card provider's server and OnePlus' own. In this case, the backoffice team will manually send the payment request until it's succesful, which could take up to 5 minutes. Onc…

• Why Isn't My Payment Going Through?

  Please refer to the instructions in the error message - OnePlus has tailored them to be as helpful as possible in every scenario. If the error persists, try placing a new order or contacting OnePlus at support@oneplus.com. Some common reasons for failed payments: Online transac…

• How Do I Change My Shipping Method After Placing an Order?

  Unfortunately once an order is placed you will not be able to change the shipping method, Be sure to double check before giving the go-ahead!

• What is a CVV Or Security Number, and Where Can I Find It?

  A CVV or security number is normally a 3-digit numeric code available on the back of your credit or debit card. On American Express cards, it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes to prevent fraud, especial…