There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.
Contact REI
: 1-800-426-4840 Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time Live Chat
Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time
Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.
Online and Phone
Visa MasterCard, including REI MasterCard
American Express
Discover Brand Cards (including Diners Club Int'l and China UnionPay)
JCB
REI gift card
REI dividend
PayPal (Online Only)
As a national retailer with physical retail stores nationwide, REI is required to charge applicable state and local sales tax on orders shipped to states where REI has a physical presence, which includes distribution centers, operating stores and/or new stores under constructio…