Does TOMS Offer Free Shipping On Returns?

If you are shipping your return from within the continental United States, you will be able to download a free return label when you process your return on TOMS.com.

If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to TOMS at your own cost as TOMS cannot provide a free shipping label.

Related FAQ

  • Does TOMS Offer Price Adjustments?

    TOMS is committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to their constantly changing promotions, TOMS currently does not offer post-purchase price adjustments.

  • How Much Does Shipping and Handling Cost?

    Shipping and handling costs may vary depending upon the rates offered by the shipping carriers and promotions TOMS may run. Please check TOMS.com for current shipping rates and/or any promotions TOMS may be offering.

  • How Do I Know If My Order Was Placed Successfully?

    After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, TOMS has received your order and we are either reviewing your payment information or your order is ready to be processed. You should also recei…

  • Does TOMS Restock Shoes That are Sold Out?

    Most of TOMS styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of classic styles are frequently restocked, such as the following:  Men's: solid color Canvas Classics, Natural Burlap, and Earthwise Slate Cl…

  • What is the Return Policy Of TOMS?

    Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for TOMS to process your return, TOMS must receive your item(s) within 30 days of your order date. Please ac…

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