For many reasons, there is no set in stone return policy. However, if you're unhappy with a purchase, Wine Access
's member services team will do all it can to make you happier.
Absolutely, as long as it hasn't already been shipped. Simply email Member Services at help@wineaccess.com. Or call (866) 946-3923 any weekday between 7am – 5pm PT.
At checkout, you choose your delivery date. Most orders can be shipped 2-14 days after they are placed.
Some "pre-arrival", offers — largely collectibles — are shipped directly from the cellars, and can take as long as 3 months to arrive at your door.