Dr. Martens Support Center

Find Dr. Martens helps, faqs and knowledge base quickly

Does Dr. Martens Charge Tax?

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Yes, Dr. Martens does collect sales tax in some states. In general, state laws require internet retailers to collect sales tax on orders shipping to states in which they have a physical business presence. Dr. Martens AirWair USA LLC orders that are shipped to the following states are subject to sales tax:

Alaska, Arkansas, California, Colorado, Connecticut, DC, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming.

The tax rate applied will be based on the type of item purchased and will be the combined state and local rate for the address to which your order is shipped.

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Can I Cancel Or Change My Existing Order?

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Please contact Dr. Martens as soon as possible once you realize a change needs to be made. Dr. Martens will make every effort to get you the right product in the correct size. However, as Dr. Martens tries to ship orders as quickly as possible, Dr. Martens may not be able to facilitate any changes.

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Can I See My Order Online If I Used Guest Checkout?

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Unfortunately, no. However, you will receive an order confirmation if an email address is provided during checkout, as well as a shipping confirmation once the order is dispatched. If you aren’t receiving these emails, it may be that you have entered an invalid email address or that your email provider is filtering them into a spam / junk mail folder.

If you are unable to locate any expected emails, please contact Customer Service team.

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I Don’t Remember My Password. What Do I Do?

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You can use the Forgotten Password form on our SIGN IN / REGISTER page. Enter your email address and click “send email”; Dr. Martens will send you an email with a link so that you can reset your password. This link will expire after 30 minutes.

If you are still unable to access your account, please contact the Customer Service team.

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How Can I Change My Account Information?

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You can change your account information by clicking on SIGN IN / REGISTER at the top right of the homepage and entering your login information. You can update your:

  • Email address
  • Account name
  • Password
  • Billing / shipping information

All changes will be saved and applied to your future orders.

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How Can I Create an Account?

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All you need to do is click SIGN IN / REGISTER at the top right of the homepage (or follow the registration instructions on the checkout page), fill in the new customer details and create a password to keep your account secure.

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Also, you can visit Dr. Martens Official Website to get more helps, faqs and knowledge base.

About Dr. Martens

Dr. Martens’ appeal to people who have their own individual style but share a united spirit – authentic characters who stand for something. People who possess a proud sense of self- expression. People who are different.

On a stylistic level, Dr. Martens’ simple silhouettes allows their wearers to adopt the boots and shoes as part of their own individual and very distinctive style; on a practical level, their famous durability and comfort make them ideal for the unforgiving world of gigs and street fashion; and then finally on an emotional level, they are a badge of attitude and empowerment.