DressLily Support Center

Find DressLily helps, faqs and knowledge base quickly

How to Track My Purchase?

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Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.

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How Do I Know If My Items Have Been Shipped Or Not By DressLily?

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When items are shipped out, DressLily will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, DressLily will update the tracking information once it is available.

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Does the Product Price Include Shipping Cost?

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The product price does not include shipping cost. The online system will generate a shipping quote for your order.

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Does DressLily Ship the Item to My Country and What the Shipping Rates Are?

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DressLily ship worldwide.

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How Can I Get DressLily Gift Cards?

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It's easy! To earn a chance to get fantastic gift cards, just make sure you have good marketing channels or sources, then contact DressLily at "[email protected]" to get started.

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Why Am I Being Asked to "verify" My Payment By DressLily?

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Because your order has been held for a standard anti-fraud check by DressLily. DressLily wants to avoid fraudulent and unauthorized payment.

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What Currencies Can I Pay?

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DressLily is only able to accept USD Dollars at the moment , DressLily can accept more currency in the future.

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What Kinds Of Payment are Accepted By DressLily?

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DressLily accepts the following forms of secure and easy payment:

Website or mobile site:  

  • PayPal: the world's most popular online payment method 
  • Fast Checkout with PayPal: less steps, more convenience
  • Credit card or Debit Card via PayPal: safe, convenient and fast
  • Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.
  • Boleto Bancário EBANX: for Brazil customers only
  • DressLily Gift Card: fast and easy
  • DressLily Wallet: cannot be used together with DressLily Gift Cards

DressLily Mobile app:

  • PayPal: the world's most popular online payment method 
  • Fast Checkout with PayPal: less steps, more convenience
  • Credit card or Debit Card via Paypal: safe, convenient and fast
  • Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.

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How Long Does DressLily Keep Items In My Favorites?

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There is no limit; the items can only be deleted by you.

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How Long Does DressLily Keep Items In My Shopping Bag?

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 It can be kept up to one month. For customers who are not logged in, browser cookies may affect this.

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How Long Will DressLily Keep My Waiting for Payment Orders?

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Orders "Waiting for Payment" will automatically expire after 2 months. So please pay it as soon as possible while prices are still low.

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Does DressLily Restock Items That are Sold Out?

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Unfortunately, DressLily does not restock all of items yet.

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Can I Order By Phone At DressLily?

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Yes, you can place an order directly by website on your smart phone or by the iphone app. And an order will can be placed by the android app soon.

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How Do I Place My DressLily Order?

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Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.

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Also, you can visit DressLily Official Website to get more helps, faqs and knowledge base.

About DressLily

DressLily is a leading international online fashion clothing and accessory store. Focusing on the very latest in affordable fashion styles, both attire and stunning accessories, we feature thousands of the newest product lines, providing maximum choice and convenience to our discerning clientele. We also aim to provide an extensive range of high quality, trendy fashion clothing together with a professional dedicated service to our valued customers from all over the world.

Across thousands of product lines, affordable chic combines with effortless elegance in everything from gorgeous Women's Clothing, Intimate Lingerie, Bags, Women's Shoes, Wigs, Fashion Jewelry and Accessories, and many more fantastic items at affordable prices.

Our goal is always to provide our customers with stunning, high quality fashion products at down to earth prices. DressLily.com offers trending fashion-forward styles, edgy and innovative designs all delivered with a truly class-leading professional service.