DSW Support Center
Find DSW helps, faqs and knowledge base quickly
What is In-Store Pick-Up?
Some items offered on website are available for pick-up in store, including items available for Ship-to-Store (items shipped to a store of your choice for pickup in store). Not all items are available for this service nor is the service available in all stores. For same-day pickup, your order must be submitted by 6 p.m. local time or four hours before closing, whichever is earlier, and the item must be available at the DSW store you selected. Ship-to-Store items are not available for same-day pickup.
You will be notified via email when your order is ready for pick up.
How Do I Use an Offer Or Promotion Code?
Offers and promotion codes can be applied during checkout.
Some offer codes are available for in store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)
Some offer codes aren't able to be shared-they're intended for specific customers only. Because of this, all offer codes may not work for all customers.
Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates. So, Please log in before or during checkout.
What is the Tax Policy?
For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the store location. If you have an order with one item for delivery and one for in-store pickup you could be charged different tax rates.
Can I Return Or Exchange My Items?
You may return or exchange unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com. Simply bring in your unworn merchandise in the original packaging, along with your receipt or invoice and the original form of payment.
How to Track My DSW Order?
As soon as your order ships, DSW emails you with your estimated delivery date, your order's current status, and a button to track your order.
Why Can't My Order Be Expedited?
DSW tries to offer a range of shipping options so you can get your items as quickly as you need them. However, some items ship from an alternate location and may not be eligible for rush shipping options.
How to Contact DSW?
Call
Call 1-866-DSW-SHOES
Mail
DSW Customer Service
810 DSW Drive
Columbus, Ohio 43219
Also, you can visit DSW Official Website to get more helps, faqs and knowledge base.
About DSW
DSW is the shoe shopping destination for style-conscious women and men who appreciate value. With thousands of shoes, great prices, and an ever-changing inventory, the brand captures the imagination of shoe lovers nationwide. Encouraged by the award winning loyalty program DSW Rewards, these passionate shoppers return time and again to a treasure-filled environment they call "addictive.
DSW makes shoe shopping even more exciting thanks to a huge inventory and unbeatable prices. Its loyalty program is totally free but will reward you with exclusive discounts - the more you shop the more you save. Featuring over 300 stores, an e-commerce site and mobile website, DSW stocks thousands of designer shoes, bags and accessories at discount prices - it's almost impossible not to find something you love.