Ecco USA Support Center

ECCO only deals with wholesalers who are authorized to sell ECCO shoes online. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In the endeavor to protect ECCO's highly valued brand, the fight against counterfeiting online and offline is a high priority to ECCO.

You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. See our return policy for more information. Please note that independent retailers that carry ECCO shoes do not accept returns from us.ecco.com.

ECCO shoes are manufactured in European sizes. Please refer to the size guide on the product detail page to find your size.

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

ECCO has a country wide network of retailers. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

Only ECCO Shoes that are made with Gore-Tex ™ lining are waterproof.

Use the Track Your Order link located on the bottom of any page under SERVICES and enter your order number, your email address and your billing zip code.

ECCO USA can only accept orders placed from devices with IP addresses within the US and only with credit cards drawn on US banks.