Effy Jewelry Support Center

Find Effy Jewelry helps, faqs and knowledge base quickly

Can I Resize My Ring? is There a Fee?

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Resizing is covered by our limited lifetime warranty. There is no fee.

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What are My Payment Options Of Effy Jewelry?

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Effy Jewelry accepts Visa, MasterCard, Discover, or American Express cards, as well as PayPal.

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Is the Refund Policy the Same for an Effy Store and Website?

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The refund policies vary slightly. If for any reason you are dissatisfied with your website purchase, you may return, exchange, or receive store credit for your item(s) within 15 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. For products purchased in our stores, please check the back of your receipt for details on how to return your item, or contact our customer service at 1-877-ASK-EFFY to speak to a representative.

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If I Purchased an Effy Item From Macy’s, Lord & Taylor, Etc., is My Item Under Warranty With Effy?

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Yes, you can register your Effy purchase at Product Registration. Please make sure to have your receipt to complete the product registration and to be eligible for the limited lifetime warranty.

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How Do I Cancel an Order Once It Has Been Submitted?

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If for any reason you wish to cancel your order, please contact Customer Service.

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How Long Will I Have to Wait for a Refund From Effy Jewelry?

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Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.

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How Do I Return an Item I Have Purchased?

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Contact [email protected] or call 1-877-ASK-EFFY to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an e-mail containing your RMA number, along with packaging and shipping instructions. For your protection, Effy Jewelry recommends shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. For orders originating in the U.S, the return, Effy Jewelry offers free returns. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.

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What is the Return Policy Of Effy Jewelry?

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If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 15 days from the date of shipment. If returned between 16 and 30 days from date of shipment, an exchange or merchandise credit will be granted. Effy Jewelry will gladly accept items that are unworn, unaltered and free from scratches and blemishes. After 30 days, orders may only be eligible for our upgrade policy. All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.

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If I Paid for Shipping and Return My Item, Do I Receive a Refund On the Shipping Fee?

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No, the shipping fee is non refundable, unless Effy Jewelry shipped an incorrect item or the item has a defect. Returns are accepted up to 15 days from the ship date.

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How Do I Track My Order Once It Has Been Shipped?

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An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email, or check the My Account section on the website.

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How Long Does It Take to Get My Order From Effy Jewelry?

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All in-stock items are shipped Monday thru Friday, but may take up to 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.

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Also, you can visit Effy Jewelry Official Website to get more helps, faqs and knowledge base.

About Effy Jewelry

Effy Jewelry offers a line of high quality and elegant jewelry pieces. Pick from an assortment of rings, pendants, bracelets, pins, earrings and watches. Visit the site to see the entire Effy Jewelry collection and to order.