eForCity Support Center

Find eForCity helps, faqs and knowledge base quickly

What is Manufacturer's Warranties?

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eForCity® does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong or defective item. 

All items must be returned in the original brand new condition. 

Returning by means of Refusing Package will be charged a 15% restocking fee plus all shipping costs.

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What Information Does eForCity Collect?

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eForCity may collects the following information: 

  • name 
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

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What is the Return Method Of eForCity?

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To return your order, simply contact the Customer Service at [email protected] with your order details and return item(s) information. 

Please include a brief note or photos showing the issue if you have any additional information or comments that you would like to provide.

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What is the Information Of Shipping Cost?

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eForCity will ship your orders via UPS Ground, 2nd Day Air, UPS 3 Day Service or USPS. The cost of shipping is based upon the shipping options, the total size weight of your item(s) and your delivery address. To find out the shipping cost for your order, simply add all items to cart, input your Zip Code, State and select your desired Shipping Method in their Estimate Shipping calculator. You will be shown a total shipping cost in your Shopping Cart. 

For International Shipment, shipping cost is $5.99 for the first item and $4.00 for each additional item.

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Does eForCity Ship to APO / FPO?

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eForCity ships to APO or FPO military addresses. All APO/FPO orders will be shipped via Standard Shipping anywhere in the U.S. without minimum purchase. Express Shipping options are currently not available for APO/FPO addresses. 

For APO/FPO shipments, please include the following at check out: 

  • Address 1: Grade/Rank/Rating and full name including middle initial. 
  • Address 2: Unit and Unit number, Consolidated Mail Room Number, PSC Number, or Ship.
  • City: Enter APO or FPO as appropriate.
  • State: AA, AE, AP, or FP.
  • Country: United States.

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Can I Shipp to an Address Different From My Billing Address?

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If you choose to ship to an address different from your credit card billing address, eForCity may contacts you to confirm your shipping and billing addresses to prevent possible fraudulent use of your credit card.

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How to Contact eForCity?

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Sales Inquiries
Please contact eForCity at: [email protected] 

Customer Support
If you have any issues, please contact eForCity at: [email protected]

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Also, you can visit eForCity Official Website to get more helps, faqs and knowledge base.

About eForCity

Our journey began in 2000 with the simple idea of providing consumers with premium electronic accessories at a great price. With just this concept in mind, we carried out extensive research and searched thousands of miles from our California headquarters, to bring only the best to the public. 

After sustained progression, we gained industry recognition by making the Inc 500, Internet Retailer’s Top 500 and became the largest seller on eBay in the world with over 12 million positive feedbacks. Nevertheless, we always remember our roots of always putting you, the consumer first. 

From selling accessories, we have progressed into developing our own innovative original products and crafting new personal brands available at most major retailers. Our expansion sees us venture into new categories, no longer restricted to electronics and continuously conceive new revolutionary ideas. The world will continue to advance and develop, that is why we at eForCity will carry on evolving and reinventing ourselves to adjust to your demands.