eInvite Support Center

Find eInvite helps, faqs and knowledge base quickly

What Should I Do If I Need More Than I Ordered?

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Email eInvite immediately if you discover that you need to increase the quantity. They will try to catch the order before it has been printed. The price for an additional 25 is always a better value than a new order for 25. If you are close to your guest count, you may consider ordering an extra twenty-five in case of mistakes or last minute additions. If the order cannot be stopped before it is printed, you will be charged at the new order price. They will notify you to let you know whether the order was stopped in time or not.     

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I Just Emailed My Order and I Found a Mistake. What Should I Do?

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CheckMate enables them to send your order to the printer's presses immediately. If the press room is busy, you may have a little time to stop the order. If you find a mistake, email them immediately at [email protected] They will attempt to notify the printer before their work is completed. You will be responsible, however, if it cannot be stopped in time. So, please check your order carefully before you submit it. They will notify you as to the outcome.

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How Long Will It Take to Receive My Order?

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Manufacturing times vary by product and are estimates calculated in business days (so not counting weekends or holidays). When selecting a product please look at the manufacturing time list on the product page. The shipping method you select will also have an impact on when you receive your order. If you would like to receive your order quickly you can select a different shipping method. Remember that if you select two day shipping it will be two days after your product has been manufactured. You will receive an email confirming that your order has been shipped, this will provide you with a FedEx tracking number so you can track your delivery.

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What is the Return / Refund Policy Of eInvite?

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If they make an error on your order, they will correct it and reprint your order immediately, free of charge.

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Also, you can visit eInvite Official Website to get more helps, faqs and knowledge base.

About eInvite

eInvite launched in 2000-with the goal of providing invitations for all of life’s most cherished occasions. As industry leaders, eInvite were the first to offer an online customization tool that would allow you to customize and preview your invitation in real time, prior to purchasing. Throughout the years we have continued to improve that tool, and we now allow you even more customization options.  And when you are done customizing, you can instantly preview your item before purchasing.