eLuxury Supply Support Center

Find eLuxury Supply helps, faqs and knowledge base quickly

What is the Return Policy Of eLuxury Supply?

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eLuxury Supply has a 30 day return/exchange policy for all of their products, with the exception of their line of mattresses, which have a 120 night trial period.

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Does eLuxury Supply Charge Return Shipping?

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Returns are on eLuxury Supply and completely free for all orders within the United States. For orders outside the U.S., shipping charges may apply.

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Does eLuxury Supply Ship Internationally?

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eLuxury Supply ships to almost every country in the world for select products. Some larger items (furniture, mattresses, platform beds) eLuxury Supply is unable to ship outside of the United States.

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Does eLuxury Supply Offer Expedited Shipping?

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eLuxury Supply offers 2-day expedited shipping for select products.

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What Shipping Carrier Does eLuxury Supply Use?

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eLuxury Supply uses Federal Express (FedEx) for domestic shipments and USPS for international shipments.

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Will I Be Charged Tax By eLuxury Supply?

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You will only be charged tax if your shipping address is in Colorado, Florida, Indiana, Kansas, Kentucky, New Jersey, Tennessee, Texas, or Washington. 

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Where Do I Apply My Discount Code?

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Once you click “checkout” from your cart, you will be prompted to enter your discount code on the first page of checkout.

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What Payment Options Does eLuxury Supply Offer?

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eLuxury Supply accepts all major credit cards (including American Express), PayPal, Apple Pay (on iOS devices), and they offer fantastic financing with Bread Payments.

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How Do I Check My eLuxury Supply Order Status?

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To check your order status, first login to your account, then go to your account dashboard. From there you will see a list of your orders and their current status. If you have further questions, please contact customer service team.

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Also, you can visit eLuxury Supply Official Website to get more helps, faqs and knowledge base.

About eLuxury Supply

eLuxury.com is a United States Veteran Owned and Operated company operating out of Evansville, Indiana. Countless hours of hard work and determination, as well as a little luck, have helped eLuxury.com to become one of the internet’s most trusted and successful specialty linen and home product providers.

Our products include our line of gel memory foam mattresses, handmade platform beds, Egyptian cotton bed sheet sets, duvet covers, pillow cases, mattress toppers, goose down comforters, 5-Star Egyptian cotton bath robes, and Egyptian cotton bath towel sets.

We manufacture our entire line of mattress pads here onsite at the corporate headquarters in Evansville, IN.

In a market that is often crowded with knockoffs and sub par products, we provide guaranteed first-class luxury items to make sure consumers are getting a 100% authentic product with the most helpful customer service available.