ePlanters.com Support Center

ePlanters.com works hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.

When your planter arrives, it is important to take the following steps:

1. Check the box for damage
2. Make sure the product name and model number match your order confirmation
3. Remove the packaging and inspect the planter

Shopping to redesign or enhance your space should be fun, so don’t be afraid to try new things! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

1. Clearance items (unless damaged or defective)
2. Custom Products
3. Items marked “Non-Returnable” on the product page

Most orders are shipped within 3 business days. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll-free 888-468-1554 to confirm product availability, shipping information and any additional charges for special delivery.