ePlanters.com Support Center

Find ePlanters.com helps, faqs and knowledge base quickly

What Should I Do If I Received Damaged Items From ePlanters.com?


ePlanters.com works hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.

When your planter arrives, it is important to take the following steps:

  1. Check the box for damage
  2. Make sure the product name and model number match your order confirmation
  3. Remove the packaging and inspect the planter

Read More »

What is the Policy Of Return Policy?


Shopping to redesign or enhance your space should be fun, so don’t be afraid to try new things! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

  1. Clearance items (unless damaged or defective)
  2. Custom Products
  3. Items marked “Non-Returnable” on the product page

Read More »

What is the Detail Information Of Shipping & Delivery?


Most orders are shipped within 3 business days. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll-free 888-468-1554 to confirm product availability, shipping information and any additional charges for special delivery.

Read More »

Also, you can visit ePlanters.com Official Website to get more helps, faqs and knowledge base.

About ePlanters.com

For nearly a decade, ePlanters.com's small family-owned company has been dedicated to providing homes and offices with a wide variety of indoor and outdoor flower pots and plant maintenance tools.