ePromos Support Center

Find ePromos helps, faqs and knowledge base quickly

How Much Does the Shipping Charges of ePromos?


ePromos makes every effort to accurately estimate shipping charges. From time to time, ePromos may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges. You always have the option to provide ePromos with a shipping account number (a small handling charge may apply).

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What is the Low-price Guarantee Of ePromos?


No one wants to sacrifice service and quality just to save a few pennies. At ePromos, they offers great pricing and the best service in the industry. To make sure you never have to choose between service and price, if you find the same item at a lower price, ePromos will match that price and even give you 10% off your next order. It’s that simple. Just give ePromos a call and let them know where you found a price that beats them. As long as it is the same item with the same options, ePromos will match any price, no questions asked.

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Will I Be Pay for the Sales Tax to ePromos?


ePromos is required by law to collect all applicable state and local taxes for services and goods shipped to Alabama, Arizona, California, Florida, Massachusetts, Minnesota, Ohio, Pennsylvania, New Jersey, New York, and Tennessee. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide ePromos with a copy of their resale certificate by fax to 212-286-8198.

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What is the Warranty Of Warranties?


ePromos warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to ePromos by the manufacturer of the goods. ePromos makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

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How to Contact ePromos?



  • 800-564-6216 (Toll-free)


  • 212-381-9567

Mailing Address

ePromos Promotional Products, Inc.
113 5th Avenue South
St. Cloud, MN 56301

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Also, you can visit ePromos Official Website to get more helps, faqs and knowledge base.

About ePromos

We believe that knowledge is power. As the promo know-how people, we harness that power and share it with our customers. Our goal is to make you look good.

With 15,000 products available, finding the perfect item can seem daunting. That’s why we work hard to add and improve website features that make your life easier. Our powerful site search engine and filtering system makes it incredibly easy to narrow down your options with just a few clicks. Want some expert tips before you buy? Our award-winning Education Center is packed with articles, how-tos, and guides that will help you make informed purchasing decisions.

Order with confidence! We offer free product samples, artwork cleanup and digital proofs to confirm the product you receive matches your expectations down to the smallest detail. Together, we will ensure your logo looks great on the product you choose.

“Buying custom logo merchandise online doesn’t have to mean self-service! Nowhere else will you find the quality products, caring people, and promotional expertise that makes ePromos special. Once you experience our “wow” service, you’ll be a customer for life!” ~Jason Robbins, CEO

Our Brand Consultants care about the success of your project. When you partner with ePromos, their knowledge and expertise is completely at your disposal. Use the lessons they’ve learned from tens of thousands of successful orders to make yours a success as well. Take advantage of their extensive training and experience as you shop with the personal attention you deserve.