Etam UK Support Center

Find Etam UK helps, faqs and knowledge base quickly

What Payment Methods Does Etam UK Accept?


Etam UK accepts all major debit and credit cards such as Visa, MasterCard, Maestro, American Express and other payments methods such as PayPal. 

During the checkout process, the supported payment methods are displayed on screen.

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Can Etam UK Change the Amount Of My Invoice?


Etam UK is unable to make any changes to invoices. 

Etam UK is required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

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Can I Change My Billing Address?


For your financial security, Etam UK is unable to make any changes to the billing details after an order has been placed. 

If you have received an order confirmation, then your order is processing and should ship to you very soon. 

Once dispatched, you will receive an auto e-mail containing tracking information for your reference.

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Can I Remove an Item From My Order?


The system processes orders immediately, which means Etam UK is unable to change orders. 

Regrettably this means Etam UK is unable to remove an item from your order. 

If you no longer require any of the items ordered, you may return them to Etam UK for a full refund.

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Can I Add an Item to My Order At Etam UK?


Etam UK is unable to change orders once they have processed through their system. 

Regrettably this means Etam UK is unable to add an item to your order. 

If you wish to purchase an additional item, please place a new order.

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Why Was My Order Canceled By Etam UK?


There are various reasons why an order may have been canceled such as: 

  • Out of Stock 
  • Unverified information
  • Payment decline

If your order was canceled, you should receive an email notification detailing the reason.

Sometimes an order does not process – this could be due to two possible reasons: 

  1. The time lapse between ordering the item and confirming payment 
  2. The item changed to out of stock during the ordering process

To prevent this from happening again, Etam UK kindly request that once the item is selected you proceed to payment confirmation as soon as you can.

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Where is My Etam UK Order?


It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order ships, you will be sent an auto-email containing tracking information.

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Also, you can visit Etam UK Official Website to get more helps, faqs and knowledge base.

About Etam UK

Etam Paris is 102 years old and lays claim to an inimitable know-how in French corsetry for women since 1916. The brand has taken strong creative directions in the design of the styles, the lace craftsmanship and the choice of prints for Lingerie collections that offer high-voltage fashion.

Collections that give pride of place to lingerie-making expertise, creativity and the French way to be sexy: that blend of elegance and confident daring, a cool attitude and bold sexiness that makes French women the envy of the whole world.

We aim to partner and work strategically with an array of affiliates to help raise brand awareness and drive traffic to our UK website and convert customers.