Ethel M Chocolates Support Center

Find Ethel M Chocolates helps, faqs and knowledge base quickly

Are Ethel M Chocolates Products Considered Organic?

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No. Ethel M gourmet products contain no preservatives and are made from the finest ingredients available, however, the products of Ethel M do not contain organic ingredients and therefore are not classified as organic.

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How Much Alcohol is In Each Of Your Crème Liqueur Chocolate Pieces?

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Ethel M Chocolates Crème Liqueurs Collections chocolates contain alcohol in excess of 0.05% by weight. 

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Do Ethel M Chocolates Contain Allergens?

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Ethel M Chocolate products may contain peanuts, tree nuts, milk, eggs, wheat or soy. Although we realize that this may disappoint some of their customers who suffer from food allergies, the safety and well being of all customers is our top priority. 

Ethel M Chocolates encourages their customers that have food allergies to read their ingredient labels prior to indulging in their gourmet chocolate products. 

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How Long Will It Take to Process My Order?

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Most orders from Ethel M Chocolates process within 3 business days, depending on your product selection. Due to the perishable nature of our gourmet candy, Ethel M processes orders for shipment Monday through Wednesday. This insures that packages have shorter transit time, thus Ethel M Chocolates is able to deliver a high quality product that you will grow to love. Shipping "Design Your Own" Products require a 3 business day preparation and packaging time, because each candy is hand-picked and each box individually packed. Please account for this additional processing time when placing your order.

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Will Ethel M Chocolates Confirm My Online Order?

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If you provide your email address when placing your order, Ethel M Chocolates will send you a confirmation email within 24 hours that will include your order details including your order number. Please retain this email for future use should you need to contact customer service or need to track your orders' progress.

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What is a Promotional Code?

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Promotional codes or coupon codes are codes that provide discounts or special offers when you type the code into your shopping basket. The following rules apply to promotional code offers from Ethel M Chocolates. 

  • Each offer is valid for a limited time only and expires on the date specified in the offer. 
  • Promotional codes may not be combined with any other discounts and promotional offers.
  • Promotional offers are not for resale and are not able to be redeemed for cash value.
  • Offer cannot be applied to previous purchases.
  • Promotional discounts not applicable to sale items, gift certificates, tax, or shipping and handling charges.
  • If there is a minimum order quantity specified, that amount must be met before sales tax and shipping charges.
  • Other restrictions may apply.

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What Forms Of Payment are Accepted for Online Purchases?

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For your convenience, Ethel M Chocolates accepts Visa, MasterCard, American Express, and Discover Cards for online purchases. 

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How Can I Make a Change Or Cancel My Order At Ethel M Chocolates?

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Ethel M Chocolates has designed their shipping process to ship orders as quickly and accurately as possible to your specified location. To make a change or cancel your order, please contact customer service at 800.471.0352 within 24-hours of placing your order. Once your order begins to process or has been shipped, Ethel M Chocolates is unable to cancel or make changes.

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Can I Shop for Myself and for a Gift In One Transaction?

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Yes, after you have selected all of the items and quantities for your order, click the continue button. During the checkout process, you will have the ability to select different shipping addresses to each item and quantity in your order, as well as, write a gifting message which will be included in your order.

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Also, you can visit Ethel M Chocolates Official Website to get more helps, faqs and knowledge base.

About Ethel M Chocolates

For more than 100 years, Ethel M Chocolates has shared their passion and time-honored traditions for chocolate-making. Ethel M is a Mars that strives to represent the very best chocolates that the Mars family knows how to make. The Mars family continues to be intimately involved in helping Ethel M keep the legacy of Frank and Ethel Mars alive by producing the highest quality chocolates available.

Ethel M Chocolates Located in the heat and the heart of the desert, Forrest went to extraordinary lengths to produce our unique chocolates and fillings right here at his factory so that the quality of the chocolates would never be compromised. The craftsmanship and care required to create each batch of Ethel M Chocolates unchanged. Our gourmet fillings and decadent chocolates are infused with a precise blend of love, art and science, and the result is always something magical.

Today, Ethel M Chocolates are still made in small batches with no preservatives, using only the freshest and finest ingredients.