Etnies Support Center

Find Etnies helps, faqs and knowledge base quickly

Can I Ship My International Order to a P.O. Box?

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Unfortunately, Etnies cannot ship your international order to a P.O. Box.

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How Can I Reach Customer Service If I Have Trouble Placing an Order?

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You can contact customer service toll free at 1-877-838-6437 from Monday through Friday 9:00am to 5:00pm PST. Etnies can also be reached by email at [email protected] If you do email Etnies, please make sure to provide us and exact list of the items you are trying to order and where you are trying to ship to. This will help Etnies resolve your issues quicker.

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Will I Have to Pay Duties and Taxes On My Order?

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YES, the customer is responsible to pay for the duties and taxes during the checkout of your online order on etnies.com. Duties and taxes are calculated by BorderGuru during the checkout process of etnies.com. Duties and taxes must be paid at the time of checkout.

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How Long Will It Take to Get My International Order?

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Once your order is shipped out, you will receive an order confirmation from etnies.com with the tracking information. Once you click the tracking it will take you to BorderGuru’s website with shipment details. Orders are estimated to arrive within 7-14 business days. Etnies does not offer any expedited international shipping. 

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How Will Etnies Ship My International Order?

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International orders will be shipped through a third party company etnies.com works with called BorderGuru. BorderGuru will handle the shipping and customs clearance for your etnies.com order. BorderGuru will provide the customer with a quote for duties and taxes in the etnies.com checkout, as well as tracking information for your package. 

Etnies will offer a flat rate shipping fee through BorderGuru. Depending where you are shipping to will determine the cost of shipping. Shipping cost is separate from duties and taxes. 

  • Canada - $14.99 
  • Australia - $22.99 
  • Orders are estimated to arrive in 7-14 business days.

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Which Countries Does Etnies.com Ship To?

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Etnies currently offers shipping to Canada and Australia. All international orders will be processed in their warehouse here in Fontana, CA. Etnies online store will show pricing as $USD.

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What is the Return Policy On Etnies.com?

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For product purchased on etnies.com U.S. online store, Etnies offers a 30 day warranty and return policy. If you are not satisfied with your purchase, you can return it to our warehouse within 30 days from point of purchase for a refund or store credit. Items must include original tags or shoebox, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. Etnies will recommend trying on footwear in a carpeted area. If returns warehouse finds your product not suitable for return Etnies will ship it back to you immediately and no refund or store credit will be issued.  

Etnies DO NOT DO EXCHANGES. WE ONLY OFFER REFUNDS OR STORE CREDIT. 

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN. 

Online customer service can be contacted Monday - Friday 9:00 AM - 5:00 PM PST. You can either contact Etnies by email or telephone: 

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California) 
  • Customer Service Email: [email protected] 

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Can I Change Or Cancel an Order At Etnies.com?

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Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not shipped. Customer service is only available Monday through Friday 9:00 AM to 5:00 PM so if you have an issue with your order please contact customer service immediately at [email protected] 

You will receive a pre-paid return shipping label with your order if you'd like to send your item back once you receive it. Unfortunately, Etnies does not offer exchanges, but will be happy to get you a refund or gift card to replace your order. 

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Why is My Etnies Order On Hold?

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etnies.com does their best to protect your money. Etnies has a fraud prevention system that looks at orders in their system that could possibly be fraudulent. Orders are set to hold so their fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. Etnies has the right to cancel any order they believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, etnies.com has to take extra precaution to ensure your money and our money is protected.

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Can I Ship My Etnies Order to a Military Address Or P.O. Box?

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Unfortunately, Etnies cannot ship to APO/ FPO addresses or P.O. Boxes. No exceptions.

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Does Etnies Has Different Width Shoes?

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Etnies only manufactures medium width shoes, you may try going up a half size to get a slightly wider fit. 

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Also, you can visit Etnies Official Website to get more helps, faqs and knowledge base.

About Etnies

Established in 1986, etnies is the first skateboarder-owned and operated global action sports footwear and apparel company. etnies not only pushed the envelope by creating the first pro model skate shoe, but it pioneered technological advances and changed the face of skateboard footwear forever. Today etnies' vision, led by owner and skateboarder Pierre-André Senizergues, is to remain the leading action sports company committed to creating innovative products that provide the most style, comfort and protection possible. etnies stays true to its roots by sponsoring a world class team of skateboarding, surfing, snowboarding, moto-x and BMX riders and continues its dedication by giving back to each of these communities.