Eve Lom Support Center

EVE LOM is one of the most respected and sought-after beauty professionals alive today. Born in Czechoslovakia, Eve developed her career as a world-renowned facialist in Hollywood and opened her first salon in London in 1984.  

Today, EVE LOM skincare products and the signature EVE LOM facial are available in a growing number of stores and spas around the world.

Receive 2 free EVE LOM samples with every order! When viewing your cart, make sure you’ve selected your samples and clicked the “Update Cart” button prior to checkout.

EVE LOM's warehouse is located in the United Kingdom but is available to customers around the world for no additional cost. For more information on shipping and where we deliver, please refer to Shipping & Delivery section. To ensure your package arrives in time by a specific date, Eve Lom recommends placing an order at least 15 business days prior to the expected arrival.

Eve Lom occasionally runs special promotions and currently offering a complimentary mini mask with any order over £/$/€50. Choose your choice of either the Radiance Transforming Mask or Moisture Mask at checkout.

• Eve Lom accepts all major credit and debit cards.
• Eve Lom also accepts Alipay and Paypal.

Eve Lom is very quick at processing orders once they have been placed, so they cannot guarantee that your order can be canceled or amended before it is dispatched but we will always try.  

If you notice any errors in your order after placing it, please contact Customer Services at customerservices@evelom.com, after 45 minutes at which point Eve Lom will be able to access your order and they would be more than happy to assist you.

All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties, and charges may be added, which Eve Lom is not responsible for. 

Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Eve Lom. Eve Lom is unable to offer any assistance or advice if either issue arises.