Fandango Support Center

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How to Contact Fandango?

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For any questions in relation to this Privacy Policy please contact Fandango at [email protected] or Fandango, ATTN: Legal Department, 407 N. Maple Dr., Suite 300, Beverly Hills, CA 90210.

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What is Consent to Processing and Transfer Of Information About Customers?

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The Online Services are governed by and operated in accordance with, the laws of the United States. Fandango makes no representation that the Online Services are governed by or operated in accordance with the laws of any other nation.

If you are located outside of the United States, please be aware that information Fandango collect, including Personally Identifiable Information, may be transferred to, processed, stored and used in the United States. Under United States law, your Personally Identifiable Information may be subject to access requests from governments, courts, or law enforcement in the United States.

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How to Protect My Information At Fandango?

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Fandango will maintain procedural, technical and physical safeguards for the Online Services to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the Personally Identifiable Information you provide via the Online Services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under Fandango's control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personally Identifiable Information to us is made at your own risk. If you believe that your interaction with Fandango is no longer secure, please contact [email protected]

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What is Children Privacy Policy?

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The Online Services are not designed or intended for use by children under 13, and thus if you are under 13 Fandango ask that you do not use the Online Services or provide us with any information. If Fandango discover that they have inadvertently gathered any such information then they will, to the extent required by law, delete such information from Fandango's records. If a parent or guardian becomes aware that his or her child under 13 has provided Fandango with information without his or her consent, he or she should contact Fandango at [email protected] 

California minors under 18 years old may request the removal of any information that they posted to the Online Services by contacting [email protected] Upon such request, Fandango will anonymize or remove from public view any content posted by a minor to one of the Online Services, unless required by law to retain such content or information..

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What is Additional Information About How Fandango Use and Share Information About Me?

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Fandango may work with third party ad networks and consumer data companies to help present ads through the Online Services or to help them evaluate and provide them with information about the use of the Online Services and viewing of their ads and other content. These third parties may view, edit or set their own tracking technologies/cookies, which will allow them to collect information about how you interact with content and advertising while you are using the Online Services and while you are on other third party platforms where their tracking technologies are located. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy. 

If you do not want to receive the benefits of targeted advertising, you may opt out of some network advertising programs that use your information by visiting the NAI Opt-out page or the DAA Opt-out page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you. Please also note that if you opt-out of targeted advertising, Fandango may still track your visits to the Online Services for their own analytics, operations and security purposes.

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How Does Fandango Collect Information From Me?

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Fandango collects information about you in three main ways: 

  • Directly from you, when you provide it to Fandango: for example, when you register with the website, sign up for email or text alerts, buy movie tickets or make other purchases via the Online Services, request products or services, respond to surveys, contact Fandango or otherwise interact with Fandango. Please remember that if others use devices into which you remain logged, they may share information with Fandango as if they were you, and they may have access to information that you have previously provided Fandango. To protect your privacy, please log out from the Online Services you use on shared devices. 
  • Automatically, when you use Online Services: Fandango will collect information through the use of cookies and similar technologies, through logging your activities on the Online Services, and when you download the applications. Please see Cookies and Tracking Technologies Information Center, and Mobile Apps Information Center for further information, including your choices in relation to the use of these technologies. In addition, after you have provided Fandango with your information, Fandango may automatically associate that information and other information that they collect with your account whenever you are logged-in so that they can identify you across multiple devices and browsers. When you are not logged-in, Fandango may automatically collect information that can be used to recognize you across the devices you use. When you are using a Wi-Fi network to which Fandango has access, Fandango may also detect and identify a device to which you have previously logged-in.
  • From third parties: Fandango may obtain information about you from third parties outside of the Online Services. When you sign-on to the Online Services or otherwise interact with social networks or if you interact with Fandango through a social media function such as a plug-in (for example, a Facebook "like" button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth). Fandango may also obtain information about you from a third party data aggregator, cookie technology operator, advertising network, or another type of data company.

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What Types Of Information Does Fandango Collect About Me?

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There are two main types of information we collect about users of the Online Services: 

  • "Personally Identifiable Information" is information that identifies you and may include, for example, your full (i.e., first and last) name, phone number, email address, postal address, credit or other payment card number, and photos of you or other individuals. 
  • "Non-Personally Identifiable Information" is information that relates to you or the computer or mobile device you use to access the online Services, but does not on its own identify you personally. This information may include (for example), information about your use of the Online Services, including web pages you have visited, apps you have downloaded, parts or functions of the Online Services you have used or viewed, gameplay data, content you have accessed or viewed, advertising sent to you or that you have viewed, transaction history, IP address and device identifiers, information about your Internet connection, information about the equipment or software you use to access the Online Services, and information you provide to or post on message boards or chat rooms that are part of the Online Services.

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Also, you can visit Fandango Official Website to get more helps, faqs and knowledge base.

About Fandango

Come see why Fandango is the go-to destination for more than 36 million moviegoers each month. Fandango helps movie fans discover, buy tickets and share their passion for movies in a more engaging and interactive way.

Fandango entertains, informs and guides film fans with must-see trailers and movie clips, exclusive and original content, insider news and expert commentary. We make it easy to find and buy the right movie at the right time, with showtimes and ticketing to more than 26,000 screens nationwide. Fandango is available online, and through our award-winning mobile and connected television apps with over 46 million downloads and counting. We welcome movie fans on Facebook, Twitter, Instagram, Tumblr, Google+ and Pinterest.