Fender PLAY Support Center

Find Fender PLAY helps, faqs and knowledge base quickly

Will Fender Sponsor Or Donate to My Special Event Or Charity Function?

Updated:

Fender Musical Instruments Corporation is involved in numerous charitable projects, music education seminars and special events, and gladly considers charity donation and event sponsorship requests. Fender accepts such requests by either accessing our Community Outreach page, or in the form of a written proposal mailed to:

Fender Musical Instruments Corp.
ATTN: Administration (Donation/Event Sponsorship Request)
17600 N. Perimeter Drive, Suite 100
Scottsdale, AZ 85255 USA

Read More »

Will Fender Endorse My Band? How Do I Contact Fender Artist Relations?

Updated:

Fender Musical Instruments Corporation accepts artist packages sent for consideration of endorsement. An artist’s business manager or record label A&R representative can send a complete artist package to:

Fender Musical Instruments Corp.
ATTN: Artist Relations Dept.
17600 N. Perimeter Drive, Suite 100
Scottsdale, AZ 85255 USA

A complete artist package should contain music, video, biography information, photos, press clippings and a cover letter listing current music gear (Fender and otherwise). It should also contain a proposal indicating artist's expectations as an endorsee of a working relationship with Fender.

Artists without business manger or label A&R representation may submit complete artist packages of their own. Allow a minimum of at least 90 days for a response and please note that all submissions become property of Fender Musical Instruments Corporation and cannot be returned.

Read More »

What are the Tonal Differences Between Ceramic-magnet and Alnico-magnet Pickups?

Updated:

Ceramic pickups generally offer a brighter and more glassy sound. You’ll notice more midrange and treble response from a ceramic pickup. Alnico pickups provide a warmer sound and generally have a little more bass response.

Read More »

What are the Tonal Differences On Solid Body Guitars, Between Alder, Ash, Poplar, Basswood, Mahogany and Maple?

Updated:

  1. Alder: full and rich, with fat low-end, nice cutting mids, and good overall warmth and sustain. Alder is generally considered to be one of the "traditional" Stratocaster body woods.
  2. Ash: exhibits a "snappier" tone with a bright edge, but with a warm bass and long sustain. It is often considered as the other "traditional" Stratocaster body wood.
  3. Poplar: one of the softer hardwoods, nicely resonant with a meaty tone. Many guitar manufacturers as a substitute for alder are using this wood, as it is quite similar in tone.
  4. Basswood: the principal wood used on many Japanese made instruments. This is due both to its tonal response, (once again, very similar to Alder) as well as the fact that Basswood is much more readily available to the manufacturers in Asia.
  5. Mahogany: deep warm mids, good sustain and nice "bite"
  6. Maple: punchy, bright, and has a nice bite on the high end. Often used only as a laminated top instead of an entire body, as it tends to be a particularly heavy wood.

Read More »

Why Did Fender Discontinue a Product?

Updated:

Models are most often discontinued due to lack of demand. Models or colors that create steady demand and are strong sellers tend to stay in our product line for longer periods, whereas models or colors that don't sell as well may be discontinued sooner.

Read More »

What's a Fender® Special Run (FSR) Product?

Updated:

"FSR" stands for Fender Special Run. These products are specially commissioned by individual dealers and built to their specifications. As they aren't regular production models, FSR instruments and amps aren't generally available to every dealer, and Fender seldom provide specs or listings for them on its website. Your local dealer, however, should be able to provide detailed specs for any FSR products they offer.

Read More »

Does Fender Offer Public Factory Tours?

Updated:

Because of liability concerns, Fender is unable to offer public tours of any of its manufacturing facilities.

Read More »

How Can I Check On the Status Of the Order I Made With a Fender Dealer?

Updated:

While Fender appreciates your patience while waiting to receive your order, unfortunately, there's no way for Fender to directly check the status of an order for a specific individual. Dealer orders in Fender's system contain no individual consumer information that would identify a specific order as belonging to a specific customer.

Further, since all Fender dealers have confidential private accounts with Fender, it would be unethical for FMIC to breach confidentiality by sharing private dealer/FMIC transaction information with individual consumers. To make an analogy, if a stranger asked your bank for a look at your private transactions, you would doubtless consider the release of any proprietary information to anyone who's not the account holder unethical. The same holds is for dealers holding accounts with Fender.

Fender apologizes if you've received misinformation instructing you to contact FMIC directly for availability info. The best and fastest way to get updates on order status is to contact the dealer with whom you placed your order and ask them to contact their Fender inside sales representative for a status update.

Read More »

Does Fender Sell Direct to Consumers?

Updated:

Yes. In March of 2013 Fender began selling Parts and Accessories direct to consumers. At the beginning of 2015, FMIC began selling Fender and Squier brand instruments and electronic products through both the website, and through its direct sales department.

Read More »


Also, you can visit Fender PLAY Official Website to get more helps, faqs and knowledge base.

About Fender PLAY

Today, FMIC brands include Fender®, Squier®, Gretsch®, Jackson®, Charvel® and EVH® among others.

With an illustrious history dating back to 1946, Fender has touched and transformed music worldwide and in nearly every genre: rock ‘n’ roll, country and western, jazz, rhythm and blues and many others.

Everyone from beginners and hobbyists to the world’s most acclaimed artists and performers have used Fender instruments and amps, in the process making the company not only a revered music industry name, but also a cultural icon.

It is our vision to continue championing THE SPIRIT OF ROCK-N-ROLL® throughout the world and our mission to exceed the expectations of music enthusiasts worldwide.