Fine Food Specialist Support Center

Find Fine Food Specialist helps, faqs and knowledge base quickly

Does Fine Food Specialist Accept Returns?

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Any returns must be made within 7 days of receiving your product. The product(s) must be returned in its correct condition.

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Does Fine Food Specialist Accept Cancellations?

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Any cancellations must be made before 12pm the day your products are due to be shipped to you. Please make sure you are happy with your basket before pressing the payment button in check out.

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Do I Need to Pay for the Export Delivery Charges?

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Delivery charges will be quoted by phone for all orders. Restrictions may apply to non-EU countries. The owners and operators of this website will not be held responsible for any particular item contained in an order being confiscated by authorities, or any import duties, which are the responsibility of the recipient or donor.

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What is Ingredient & Nutritional Information Disclaimer?

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Please note that whilst we take every care to ensure the product information displayed on website is correct, product recipes are regularly changed and this may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented on the website.

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What is Contract for Sale Of Goods And/or Services?

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A contract will be deemed to exist between the owners and operators of this website and any duly authorized purchaser at the point in time that the owners and operators of this website transmits a confirmation email to the purchaser. 

The order submitted by any purchaser is deemed to be an offer to purchase products and/or services designated within the order itself. Acceptance occurs at the point in time that the owners and operators of this website transmit the aforementioned confirmation email to the purchaser.

Any products that may have been ordered by a purchaser but which are not included in the confirmation email transmitted from the owners and operators of this website shall be deemed not to be a part of any contract.

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What is Terms & Conditions Relating to the Sale Of Products and Services?

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Please take the time to review our terms and conditions relating to sales that governs purchases of goods or services that you make from this website. The Privacy Policy sets forth our standard and practices in compliance with the statutes and regulations of the UK, the European Union and of all applicable treaties now in force.

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What is Intellectual Property?

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As referenced previously, all content included and maintained on this website (including, but not necessarily limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) is the property of the owners and operators of this website, it affiliates and/or various content suppliers and, thus, is wholly protected by the laws of the UK relating to intellectual property as well as all applicable treaties now in force. 

You wholly are prohibited from systematically extracting or utilising any of the contents included and maintained on this website without the prior express written permission of the owners and operators of this website. As referenced previously, you wholly are prohibited from utilizing any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without the prior express written permission of the owners and operators of this website.

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How to Contact Fine Food Specialist?

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If you can’t find an answer and wish to speak to a member of Customer Service team, then get in contact with Fine Food Specialist through one of the following ways:

  • Call Fine Food Specialist on +44 (0) 20 7627 2553
  • Email Fine Food Specialist at [email protected] . Please note email responses can take up to 2 working days, but Fine Food Specialist will aim to get back to you as quickly as they can. 

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Also, you can visit Fine Food Specialist Official Website to get more helps, faqs and knowledge base.

About Fine Food Specialist

Fine Food Specialist is the online destination for quality produce and hard-to-find ingredients – a haven for the daring and curious cook. We have scoured the globe for rare and exquisite gems, ranging from the finest British seasonal fare to the most sought after luxury delicacies.

Our online store now stocks over 2,000 products and, from our base in New Covent Garden Market, we provide a growing list of gourmands, chefs and die-hard foodies.

Founded in 2010 by ex-chef Drogo Montagu, we have flourished in the past five years and are now a small company made up of devout foodies who are passionate about excellent ingredients. We believe in working with responsible producers to promote a legacy of sustainability. Our dedicated team go the extra mile to source the best possible produce and fill every niche but if you don’t see what you’re looking for, give us a call and we’ll do our best to track it down for you. We love talking about food so if you’re looking for cooking tips or help with menu planning, we’re more than happy help.

Fine Food Specialist offers next day nationwide and European delivery and same day delivery across Central London. To find out more, check out the delivery information page on our website.