Finish Line Support Center

Sometimes, orders will be sent in multiple shipments. Each shipment will be charged to your credit card separately.

Fraud is fun for no one so Finish Line uses several measures to protect you from it. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. And Finish Line totally gets that sometimes you need to have two different addresses but if additional information is needed to verify and protect your order, then a customer care representative may contact the cardholder. 

In some cases, this may delay the order processing if we are not able to reach the cardholder immediately. Don't worry though, if Finish Line did miss you, just get back to us so Finish Line can get you your product ASAP.

All Finish Line Online orders are shipped via United Parcel Service. Product availability will determine when items in an order will ship. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. 

Delivery times can also vary depending on the final destination. Once Finish Line ships the items in your order, a magical shipment confirmation email with your UPS tracking number should pop up in your inbox. You may use this tracking number at www.ups.com to monitor the order in-transit. There's great responsibility in that kind of monitoring power. Use it wisely.

Note: A business day is considered Monday through Friday, not including holidays. Which Finish Line thinks is kind of silly since Finish Line is in business every day (except some major holidays).

The delivery time for your order is based on the time it takes to process and pick your order in the warehouse PLUS the UPS transit time.

If you have a Gift Card that does not have a PIN number on the back, please call Customer Care at 888-777-3949 for assistance. Finish Line knows it's pesky like when you have an assembly-required project that's missing a piece. No worries though, Customer Care has that nail you need.

Finish Line will accept purchases made with a debit card as long as it has the Visa or Master Card logos. PayPal is another accepted form of payment. However, if none of these options apply, please visit one of their stores to pay with cash, check or money order. 

Talking taxes can be a touchy subject but rest easy knowing that Finish Line follows all state and local laws and regulations pertaining to sales tax.  FinishLine charges applicable sales tax on all merchandise purchased in states where they have stores. 

Just a heads up, some states require FinishLine to collect sales tax on the shipping charges as well. In those states, sales tax will be calculated on the purchase price of the merchandise plus the shipping charges.

If you have any questions about the tax rate on your packing slip (invoice), or if you believe your order should be tax exempt, please call FinishLine at 888-777-3949.

Not all browsers are created equal. For the smoothest, fastest shopping experience on our site, FinishLine recommends using the latest version of any of the following browsers: 

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer 11

Merchandise not working out? FinishLine is sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot FinishLine can do. Here's some more helpful info: 

• Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect .
• Items cut or sliced by sharp objects cannot be exchanged .
• From the date of purchase customers are provided 45 days to attempt a return.
• After 45 days, items may not be returned for any reason.
• Shipping charges are not refunded for return items.

Buy any pair of kids’ shoes online and return them for FREE if they don’t fit. Save time, save money and get shoes that actually fit your kiddo. You'll get a "Fit 4 Sure" without the stress. 

Plus, FinishLine makes it simple for you to get the most accurate measure with their Kids' Measuring Guide for a great fit the first time.

Additional Information:

• Shoes must be unworn 
• Shoes can be returned in-store or by mail using our online returns portal for a full refund and then a new item can be purchased or sent
• No additional shipping will be charged for online returns and exchanges