Firstcry Support Center

User has to selected option for "Express Pay" while making the final payment on Firstcry. On clicking, the card details provided by the user (i.e. card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.

Yes, user can delete their saved card at any poit of time from the checkout page.

Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.

Yes. GST amount collected will be returned to customers source method at the time of Cancellation and returns.

No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.

GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.

Firstcry provides Free Shipping on all Orders above or equal to Rs. 499/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 499 (with exclusions as above), shipping charges of Rs. 50 will apply.

Firstcry can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

For all areas serviced by reputed countries, the delivery tome would be within 3 to 4 business days after dispatch (business days Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through India Postal Service and may take 1-2 weeks depending on the location.

You can place your order by just providing Firstcry with your email address. However, it is recommended that you register in order to receive timely offers and also to maintain your Wishlist and account & address details.

Firstcry does not ship products outside India but the site is accessible to all and Firstcry does take orders from around the world provided the shipping address is in India.

Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

You will get the final price during check out. Firstcry's prices all inclusive and you need pay anything extra.

Firstcry makes every effort to keep all products in stock. However, there may be times when unexpected demands exceeds the supply. Firstcry will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons Firstcry is not able to ship and will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and Firstcry will inform you once the product is replenished and available for sale.

Firstcry accepts VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and Firstcry accepts Debit cards of all banks issued in India. International credit / debit card transactions are also accepted through PayPal, so now you can place others with Firstcry from outside India and Firstcry will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

Firstcry will ship your package within 24 hours of receiving the order. Firstcry will also email you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from Firstcry within 24 hours of placing an order please check your span folder. Tacking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Tack Shipment option gives you the current status of your order being shipped.

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

Firstcry sells products of all the leading brands for babies andkids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. Firstcry also stock items from some of the leading importers and domestic manufactures of the country.

Currently Firstcry's office is located in Pune while the orders are shipped from warehouses located across India.

Firstcry's philosophy is pretty simple: Firstcry wants to offer the best possible deal for customers for the products that Firstcry wants to sell for your children. Firstcry endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Firstcry is Asia's largest online store for baby and kids products. Firstcry caters to the needs of buyers (mothers buying for their kids) from before the kid is born up to his/her early teens.