FitFlop Support Center

Find FitFlop helps, faqs and knowledge base quickly

What Does It Mean If the Customer Has to Organise the Return?

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Products in Sale can be returned to the warehouse up to 28 days from the date of purchase. It is up to the buyer to arrange and pay for the transit of the goods back to warehouse and is responsible for their safe arrival. Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package

The address of warehouse is:

FitFlop c/o ODW Logistics
1 Collective Way Ste B
Brookville, OH 45309

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What Does It Mean If a Product is a Sale Or Clearance Line?

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FitFlop offers fantastic prices on our clearance lines and they are not eligible for free returns. This does not affect your statutory rights

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How Long Do I Have to Return My Shoes?

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All non-Final Sale items can be returned within 28 days of the purchase date using the returns label included in your parcel.

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Is It Free to Return My Shoes?

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No. FitFlop recommends that you send any returns with a signed for service and retain your proof of postage. If your item is faulty, please call Customer Service team on +44 207 751 3694 or email them at [email protected]

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Can I Ship to an Alternative Address, Including a Work Address?

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Yes; just add the appropriate details during the checkout process. Once the order has been shipped, FitFlop is unable to change the address. Please make sure someone will be in to sign for your order.

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How are Items Delivered?

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By UPS, between 8am and 7pm Monday to Friday (excluding Federal Holidays). They’ll need to be signed for. If nobody is available at the address specified, UPS will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.

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What If the Style Or Size I Want is Not Available?

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All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

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Do I Need to Sign for My FitFlop Order?

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Most shipments do not require a signature.

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How Long Will It Take to Receive My FitFlop Order?

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Orders are usually received within 5-7 business days. FitFlop also offers options to expedite your order.

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How Can I Pay for My FitFlop Order?

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You can pay with Visa, MasterCard or through PayPal.

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Can I Order Fitflop Shoes By Phone?

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Yes. Please call the Customer Service team on 877-861-1988 between 8:30am and 6:00pm EST, with your credit/debit card details ready.

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How Do I Contact FitFlop Customer Service?

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Email FitFlop at [email protected] or call 877-861-1988 between 8:30am and 6:00pm EST, Monday to Friday.

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Also, you can visit FitFlop Official Website to get more helps, faqs and knowledge base.

About FitFlop

FUN
At FitFlop™ we believe that our ‘newness’ at shoemaking gives us the freedom to dream. To see footwear with fresh eyes - and deliver equal parts fun, fearlessness and functionality.

EXPERT
Eleven years ago, when we first put our precision ergonomics under a set of sporty looking straps, the only rules we followed were dictated by our expert biomechanists.

COMFORTABLE
We put their advice into practice, created our triple-density Microwobbleboard™ midsole, and launched it in the first FitFlop™ sandal. Now you’ll find our magic midsoles in shoes, boots, clogs and sneakers too. (And we’re repeatedly told - by happy customers - that we make the most comfortable footwear in the world.)

HAPPY
Our focus is still on delivering the best in biomechanics, but now in a wider variety of styles, so our customers can have that ‘happy FitFlop feeling’ any and every ‘wear’.

GREAT
Because at FitFlop, we believe that when your feet feel great, you can DO anything.