FragranceNet.com Support Center

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Is It Safe to Use My Credit Card On FragranceNet.com Site?

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Yes, FragranceNet.com takes the security of our customer's information very seriously! The website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in site.

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I Have Questions About My Paypal Account, Who Do I Contact?

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For PayPal Customer Service please call 1-888-221-1161.

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I Received an Email That My Order is On Hold. Why is My Order On Hold? What Should I Do?

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In order to ensure a safe shopping experience FragranceNet.com may place an order on hold and ask customers to confirm specific information. Please refer to the email FragranceNet.com sent you and provide us with the requested information in order to continue processing your order.

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I Can't Find My Order Confirmation Email to Check the Status Of My Order. What Should I Do?

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You can check the status of your order by emailing FragranceNet.com. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

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I Returned an Item That I Purchased and I Have Not Received My Refund. How Long Do I Need to Wait to Receive My Refund?

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Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.

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About FragranceNet.com

FragranceNet.com has been trusted online since 1997. We have shipped over 20 million packages and have sold over $1 billion in beauty products. We carry 17,000 genuine, brand name fragrances, skincare, makeup, haircare, aromatherapy and candles all at discount prices. We offer Free Shipping in U.S. with a minimum order. FragranceNet.com has received an A+ rating from the Better Business Bureau.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.