Francesca's Support Center
Find Francesca's helps, faqs and knowledge base quickly
How Do I Unsubscribe From SMS?
Sorry to see you go! Text STOP to 22466 to opt out of the francesca’s SMS messages.
Can I Return My Items to a Boutique?
Go to any of boutiques with your item(s) and Francesca's will be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.
How Do I Track My Ship to Boutique Order?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
Does Francesca's Ship to P.O. Boxes?
Unfortunately, Francesca's does not ship to P.O. boxes.
Does Francesca's Ship Outside Of the Contiguous United States?
francesca's® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
Does Francesca's Restock Sold Out Products?
francesca's® strives to provide customers with fresh new products, therefore Francesca's rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
Can I Cancel My Francesca's Order?
Unfortunately, at this time Francesca's is unable to cancel any orders.
Can I Order Francesca's Products By Phone?
Unfortunately, at this time Francesca's is unable to take orders over the phone. If you are having trouble placing your order online please contact Guest Services.
Also, you can visit Francesca's Official Website to get more helps, faqs and knowledge base.
About Francesca's
It all started back in 1999 when we opened our first boutique in Houston, Texas and filled it with a winsome collection of hand-picked merchandise. Women everywhere instantly fell in love with us – so much so that we now have over 700+ boutiques in 48 states across the country (and counting!). We also launched our online boutique, francescas.com, so you can shop, surf, or play whenever it strikes your fancy.
Our boutiques offer an eclectic mix of carefully-curated clothing, bright baubles, bold accessories, and playful gifts that are as fun to give as they are to receive. Boutiques reveal an array of new arrivals almost daily, so you’ll always discover something special and amazing on every visit. And because we are a boutique, we only carry a few of each item, so everything you find is uniquely yours. You can kiss seeing your outfit twin at the party goodbye!
Make sure to look in every nook and cranny, because around every corner, francesca's® is brimming with treasures that are sure to become favorite pieces in your collection.