FTD Flowers Support Center

Find FTD Flowers helps, faqs and knowledge base quickly

What If I Forget to Record My Personal Voice Message?

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If you forget to record your personal voice message FTD Flowers will record a special message for you. See your Order Confirmation page for the default message that would be delivered with your bouquet.

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How Long is Each Personal Voice Message?

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Your message can hold up to 10 seconds of recording. You will be able to review and listen to your message as many times as you wish until you are completely satisfied. Once you save your message you will not be able to call back and rerecord your message.

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Where is My Recording ID Number?

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You'll receive your Recording ID number on your Order Confirmation Page and in your Order Confirmation e-mail.

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When Do I Record My Personal Voice Greeting?

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You'll receive instructions after you complete your purchase on how to record your personal voice greeting. FTD Flowers will provide you with a toll-free number to call and a special Recording ID Number that you'll enter when you record your message.

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What Payment Options Can I Choose to Buy At FTD Flowers?

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FTD Flowers accepts Paypal and the following major credit cards:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Diners Club

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Where Can I Find the Order Number?

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You can find your order number on the Order Confirmation Page and in your Order Confirmation email that you received when you placed your order on FTD.com.

When you order by phone, a customer service associate will give you your order number, and if you provide an email address you will also receive an email confirmation with your order number. It is a good idea to save a copy of your Order Confirmation page or your Order Confirmation email, or write down the number for future reference. If you forget or misplace your order number you can get it by contacting Customer Service via email at http://custserv.ftd.com or by phone at 1-800-SEND-FTD (1-800-736-3383).

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How to Change My Order At FTD Flowers Store Website?

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FTD Flowers will be happy to help you change your order prior to shipping. However, if your gift is en route or already delivered, FTD Flowers can't change your order.

If your product is to be delivered today or is an international order, please call at
1-800-SEND-FTD (1-800-736-3383) to see if your product is en route or has been delivered. Please have your order number ready.

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How Can I Contact FTD Flowers As Soon As Possible?

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Call Us:
1-800-SEND-FTD (1-800-736-3383)
(Toll-free in the U.S. and Canada)
630-719-7756
(Outside the U.S. and Canada)

Write Us:
FTD.COM
3113 Woodcreek Drive
Downers Grove, IL
60515

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Also, you can visit FTD Flowers Official Website to get more helps, faqs and knowledge base.

About FTD Flowers

FTD Companies, Inc. is a premier floral and gifting company. Through our diversified family of brands, we provide floral, specialty foods, gifts and related products to consumers primarily in the United States and the United Kingdom. We also provide floral products and services to retail florists and other retail locations throughout these same geographies.

FTD has been delivering flowers since 1910 and the highly-recognized FTD® and Interflora® brands are supported by the iconic Mercury Man logo®, which is displayed in nearly 35,000 floral shops in over 125 countries. In addition to FTD and Interflora, our diversified portfolio of brands includes the following trademarks: ProFlowers®, ProPlants®, Shari's Berries®, Personal Creations®, RedEnvelope®, Flying Flowers®, Ink Cards™, Postagram™ and Gifts.com™. FTD Companies, Inc. is headquartered in Downers Grove, Ill.