Once the customer raises a cancellation request online, Gadgets360 initiates the cancellation process. It will take 1-2 business days for Gadgets360's team to cancel the order and initiate the refund process, which further takes 7-10 business days to reflect in customer's account. Customers will be notified about the status of their refund by email.
After refund is initiated by the company, it usually takes 4 to 15 business days to reflect in your bank account. Some financial organization even take longer than 15 business days considering national holidays and other leaves.
Refunds of payment received through NEFT transfers / debit cards / credit cards / EMI / net banking takes 4-15 business days after refund is initiated.
No, in case of payments made through any of the online methods i.e. credit cards / debit cards / net banking / EMI, the amount would be refunded on the same account from which payment was made.
After customer's confirmation on NEFT refund, Gadgets360 Care Team will get in touch with the customer for Bank Name, Account Number, Account Holder's name, IFSC code and Branch name of the bank.
For all COD (Cash on Delivery) orders, an NEFT bank transfer will be done to your specified bank account. The Gadegts360 Care team will contact you to have your bank account details, which will be kept confidential. Once Gadgets360 gets the details, the refund money transfer process would take usual 7-10 business days.
For all orders where payment is made online through credit card/debit card/net banking/EMI, the refund will be processed to the same account within 7-10 business days.
In case the product delivered is defective/physically damaged or not in a working condition, it can identified as a faulty product. For all such cases, customers can raise return/replacement request using their Gadgets360 Account online. As soon as Gadgets360 Care receives the request, the faulty product will be collected from your location within 5 working days. Once Gadgets360 receives the product and inspect it for the mentioned faults, the replacement/refund will be initiated.
In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement policy will be applicable.
In case the customer receives a wrong product, it should be informed to Gadgets360 Care within 48 hours from the date of delivery. Customers can raise a return/placement request siting the reason and Gadget360's team will initiate the process based on Gadget360 return policy.
The Gadget360’s Exchange Policy works in the favor of customer in case where product is not received in a desirable condition. Exchange of any defective/physically damaged/Dead on Arrival product is applicable only when the customer initiates the exchange request within 48 hours of the date of delivery. All exchange requests are subject to the availability of stock with the specific seller. However, in case the stock is unavailable, Gadgets360 follows a full refund, no questions asked policy.
In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement/exchange policy will be applicable.
Yes, Gadgets360’s exchange policy is applicable for all defective/physically damaged/Dead on Arrival products.
Soon after raising the replacement request, customers will receive an e-mail with all the details regarding the replacement and pickup process. All replacements are shipped right after the originally delivered item is received or picked-up.
Customers are requested to contact us immediately in case they do not receive the replacement on the specified date.
For items that you receive in a damaged/defective/not as described state, raise a replacement request within 48 hours/7 days from the date of delivery as per policy. We will recall the item and new replacement will be shipped at zero hidden cost. All replacement requests are subject to availability of stock and seller’s specific policy will be applicable in certain cases. In case stocks are not available, customers will get a complete refund.
For certain products, only brand’s or manufacturer’s specific return/replacement policy will be applicable.
Yes, the free gift is the part of the deal you purchased and must be returned along with the actual product.
Customers can follow the steps mentioned below to raise a return request online –
Also, you can visit Gadgets360 Official Website to get more helps, faqs and knowledge base.
Gadgets 360 Online Shop is the one stop destination to buy gadgets, electronics online ranging from mobiles, laptops, power banks and others.
Its an initiative by NDTV Gadgets, the biggest technology news and product review site in India, taking forward its legacy and love for anything and everything to do with technology which we call #GadgetLove.
Gadgets 360’ main aim is to provide an online shopping site wherein you can get the expert product reviews to decide what to buy and then actually buy the product without switching between sites. All this not only at the lowest price but with the best offers and exclusive deals to make the online shopping experience the best you can have at any online gadgets or electronics store.