Gander Outdoors Support Center

Find Gander Outdoors helps, faqs and knowledge base quickly

Is There a Warranty On Firearms Purchased Online?

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New firearms purchased online at Gander Outdoors are covered by the manufacturer’s warranty. Please see the manufacturer’s website or owner’s manual for specific details.

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Can I Return My Firearm?

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Once the firearm leaves a Gander Outdoors store or an FFL dealer, the firearm cannot be returned. This is why it is very important to thoroughly inspect the firearm to make sure there are no issues.

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Is There a Transfer Fee for Firearms Shipped Through an FFL Dealer?

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Yes, please be aware that FFL dealers may charge a transfer fee at their discretion.

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Am I Required to Fill Out Any Paperwork At the FFL Dealer?

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Yes, you must complete the government paperwork and background check needed to satisfy all federal, state, and local laws concerning the transfer of firearms with that local dealer. Then the FFL dealer will transfer the firearm into your possession.

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What are My Payment Options When Placing an Order?

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Shopping at ganderoutdoors.com is easy and safe! Just enter any of the following payment options during checkout:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Diner's Club
  • JCB

Money orders and checks can be mailed in for orders placed over the phone.

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When Will My Credit Card Be Charged in Gander Outdoors?

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Your credit card will be charged when your order is submitted.

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What Does It Mean When an Item is Backordered?

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An item is backordered when it is out of stock in the warehouse and is awaiting replenishment. There are times when an item may sell better than expected, and although we do our best to keep everything in stock at all times, delays can happen.

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I Ordered Several Items, Why Did They Arrive In Multiple Shipments?

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Gander Outdoors makes every effort to ship your items together. However, there are times when Gander Outdoors may have to divide your order into multiple shipments.

Common reasons for dividing an order are:

  • Item availability
  • Items shipping directly from a vendor
  • Large order requiring multiple shipments

Please note that when Gander Outdoors divides an order into multiple shipments, you are not charged an additional fee. The shipping charge will appear on your first shipment.

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What is Non-member and Good Sam Club Pricing?

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At Gander Outdoors, Gander Outdoors makes every effort to offer the best products at the best value. In addition to the regular Non-Member pricing, Gander Outdoors now offers exclusive savings for Good Sam Club Members. Simply enter your Good Sam Club membership number at checkout or add the Good Sam Club membership to your cart and start receiving the benefits of additional savings and coupons today.

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Also, you can visit Gander Outdoors Official Website to get more helps, faqs and knowledge base.

About Gander Outdoors

Gander Outdoors is the leading outdoor retailer that operates in local communities and online to serve all of our customers, no matter where they live. We provide outdoor enthusiasts with regionally and seasonally relevant products priced competitively to fit their family's outdoor needs. Our goal is to exceed your service expectations and go the extra mile to ensure you have a memorable experience at your Local Outdoor Outfitter.